topic Did not get answer . disconnected while talking to specialist in Get your taxes done using TurboTax

Did not get answer . disconnected while talking to specialist

panch772 — Wed, 14 Oct 2020 17:22:47 GMT

wrong federal refund

Re: Did not get answer . disconnected while talking to specialist

xmasbaby0 — Wed, 14 Oct 2020 19:02:32 GMT

We have no ability to re-connect your call. You can call back in, or you can ask a question here and someone will try to help.

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

Re: Did not get answer . disconnected while talking to specialist

panch772 — Wed, 14 Oct 2020 19:37:36 GMT

i have bought premier edition from costco.it includes state returns.

Re: Did not get answer . disconnected while talking to specialist

xmasbaby0 — Wed, 14 Oct 2020 19:41:38 GMT

Still not sure what your question is---so here's a guess. You bought Premier at Costco--it includes the software to prepare a state return. There is an extra fee of $24.99 to e-file the state return. If you do not want to pay that $24.99 state e-file fee, then print, sign and mail the state return instead of e-filing it.

Here's another guess---you are posting from online Premier--not desktop Premier.

You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129