topic How to fix when my transmission did not go through due to System having difficulty recognizing daa in the return? Already fixed mailing address and local phone. in Get your taxes done using TurboTax

How to fix when my transmission did not go through due to System having difficulty recognizing daa in the return? Already fixed mailing address and local phone.

dragonk138 — Tue, 13 Oct 2020 05:26:33 GMT

Re: How to fix when my transmission did not go through due to System having difficulty recognizing daa in the return? Already fixed mailing address and local phone.

mesquitebean — Tue, 13 Oct 2020 05:48:45 GMT

Please post the exact error message. Is there a code within it similar to one of these:

601ERRV:4, CustHdr_8 -?:? - Invalid Street address...

601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

If the latter, are you a foreign filer?

Re: How to fix when my transmission did not go through due to System having difficulty recognizing daa in the return? Already fixed mailing address and local phone.

dragonk138 — Tue, 13 Oct 2020 07:00:59 GMT

This is the error message: 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

Yes I am filing from a foreign country. Thanks.

Re: How to fix when my transmission did not go through due to System having difficulty recognizing daa in the return? Already fixed mailing address and local phone.

mesquitebean — Tue, 13 Oct 2020 08:33:04 GMT

If you have a phone number listed in your Intuit Account settings, then you must make sure you use a valid 10-digit domestic USA phone number in both your Intuit Account settings and in your return. Or you can try removing the phone number that's in the Intuit Account.

See if this FAQ helps:

FAQ: 601ERRV:5 Invalid SMS Number

https://ttlc.intuit.com/community/bugs-and-error-messages/help/why-am-i-getting-601errv-5-custhdr-17...

See if this answer by TurboTax CatinaT1 helps:

https://ttlc.intuit.com/community/taxes/discussion/re-my-federal-e-file-is-not-going-through-i-m-giv...

Also see this answer by TurboTax DawnC in the thread linked below. She also says it may be possible to leave the phone number blank in the Intuit Account settings.

https://ttlc.intuit.com/community/taxes/discussion/re-i-try-efile-but-i-get-message-invalid-sms-numb...

Also see this other thread with other out-of-country users with the same problem who were able to correct the error. Several have posted anecdotes there about how they solved it. If you continue to have trouble, post there, and they may be able to help you.

https://ttlc.intuit.com/community/taxes/discussion/my-federal-e-file-is-not-going-through-i-m-given-...

NOTE:

A couple of users have said that even after making changes to (or removing) the phone in the Intuit Account, the efile problem still happened, until they logged out of TurboTax then logged back in. Apparently that reset something.

So if you make any changes to the phone number listed in your Intuit Account settings, after you save the settings, log out of TurboTax and close the browser. Then reopen it and log back in and try to efile.