topic Program locks up on deductions and credits donation screen in Get your taxes done using TurboTax

Program locks up on deductions and credits donation screen

2ooowrangler — Mon, 12 Oct 2020 20:53:11 GMT

When it asks if I donated to St. Jude or another non-profit, it locks up on the first response.

Re: Program locks up on deductions and credits donation screen

GabiU — Tue, 13 Oct 2020 15:58:42 GMT

Hello! Were you able to move along?
If not, please post a screenshot so I can send it to the product team.
Other helpful information would be:
-browser you're using

-Windows or Mac?
-Which TurboTax product you're in (Self-employed, premier, etc.)

Re: Program locks up on deductions and credits donation screen

dheusser — Tue, 02 Feb 2021 14:49:50 GMT

The program locks up for me on deductions.

Re: Program locks up on deductions and credits donation screen

CarissaM — Tue, 02 Feb 2021 17:20:58 GMT

Can you please let us know what exactly is going on when it locks up?

Does it do the same thing after restarting your computer and installing updates?

If it does it after updates, please click here to contact customer service.

Re: Program locks up on deductions and credits donation screen

agent736 — Mon, 11 Mar 2024 09:28:53 GMT

Mine did that also. I tried for over 3 hours to get help. I called a number I found on line and got a live gentleman. I explained to him that I use Fire Fox and he told me to try again using Chrome. It worked. Good Luck!