topic Why was I rejected in Get your taxes done using TurboTax

Why was I rejected

vgv1 — Sat, 01 Jun 2019 07:41:13 GMT

You should have received an email from turbotax@intuit.co...

MichelleLO — Sat, 01 Jun 2019 07:41:15 GMT

You should have received an email from turbotax@intuit.com with the subject line Action Needed. If you don't see it in your inbox, be sure to check your spam/junk folder. If you did not receive an email it's okay, just reopen your return and you will see the reason and steps to follow there.

For more information and assistance, please see below:

https://ttlc.intuit.com/replies/3302275

Re: Why was I rejected

Meecka1952 — Sat, 20 Jul 2019 09:25:30 GMT

I am so tired of the run around trying to fix or something my taxes. I thought I was fine with my taxes cause I did receive an email from turbo tax stating thank you for choosing turbotax and your taxes have been efiled etc. so basically I was lied to and now I called the customer service number and unless I do not upgrade to tools and something in the amount of 29.95 which is bull crap. If I do not pay this I can not solve the problem. You will be hearing from my attorney if I do not receive any reply or correspondence within the next 5 working days. Have a great day. Patricia Sweet, [phone number removed].

Re: Why was I rejected

Igerna — Wed, 29 Jan 2020 16:08:30 GMT

Got a email saying I was rejected and don't know why

Re: Why was I rejected

ReginaM — Wed, 29 Jan 2020 16:12:21 GMT

Being rejected some things on your return don't match what the IRS has in their database. Here's how you can fix it.

Step 1: Check your email

Look for an ACTION NEEDED! email from turbotax@intuit.com. It will give you a brief explanation of your reject and how to update it.

Didn't get an email? Open your return to get the rejection reason and proceed to step 2.

Step 2: Search for a solution

Here are links to solutions for the 10 most "popular" IRS rejections:

IND-031-04: The AGI or Self-select PIN from last year for the first taxpayer doesn't match IRS records
FW2-502: The name or EIN for an employer on your W-2 doesn't match IRS records
IND-52: The date of birth does not match IRS records
R0000-507-01: A dependent on your return has already been claimed on another return
R0000-504-02: The name or Social Security number for a dependent on your return doesn't match IRS records
IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records
R0000-500-01: The name or Social Security number for the first taxpayer doesn't match IRS records
IND-181-01: The Identity Protection PIN (IP PIN) for the first taxpayer on your return is missing
IND-516-01: If the Primary Taxpayer is claimed as an exemption in the return, then the Primary SSN must not be the same as a Dependent SSN on another return
IND-046-01: Form 8862 is missing from the tax return and it is required to be able to claim the earned income credit (EIC)

Step 3: Open and fix your return

Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection.

Note: Not all rejections will have explicit guides to fix the information. You’ll need to navigate to the program area to address the cause of the rejection, then proceed to the final step.

Time-saving Tip: If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed. In these cases, go ahead and file a paper return, rather than wasting your time trying to "fix" something you can't fix.

Step 4: Re-file your return

After completing the previous 3 steps, you're ready to re-file.

If you were guided through fixing your reject, select the option to refile when you’ve finished.

If you had to navigate to the area in the program yourself, when you’ve finished, select File in the left-hand menu (mobile devices: go to the upper-left corner to open the side menu, then select File). Follow the onscreen instructions to either e-file your return or file by mail.

Note: If you get the same rejection a second time (or third, or fourth, or fifth...) and you see no mistakes on your return, select the File by mail option to paper-file your return. Sometimes, returns keep getting rejected even though there's nothing wrong with them (data mismatches, dependents already claimed, and so forth). In these cases, we recommend paper-filing by mail rather than wasting additional time trying to "fix" something that is beyond your control.

Re: Why was I rejected

DawnC — Mon, 13 Jul 2020 00:35:58 GMT

Did you have a question @Richard Manning 5 ?

For more information and assistance, please see below:

How do I fix a rejected return?