topic Re: Intuit does not support this browser in Get your taxes done using TurboTax

Intuit does not support this browser

hc1216 — Thu, 24 Sep 2020 01:05:20 GMT

I am using Turbotax Home& Business desktop version. I am trying to use the search function. It worked before as I already filed the return. Now trying to amend the return. When I click on the search button, it brings up a pop-up saying "Intuit does not support this browser" and shows me the 4 browser that it does support. I have Chrome open and am using it as my default browser. So not sure why it gives me this error message. I have shut down the Turbotax software and restarted again, and also restarted my PC as well, to no avail.

One note, I was previously using the Brave Browser and had it as my default. When I first saw this error message I changed my default browser to Chrome and restarted the PC. So Turbotax should recognize that I am using a supported browser.

Re: Intuit does not support this browser

rjs — Thu, 24 Sep 2020 01:24:33 GMT

It seems to be a general TurboTax problem that's happening to everyone using the CD/Download software. It has nothing to do with Brave. I have reported the problem to TurboTax, but I don't expect them to even start working on it until tomorrow (Thursday) morning.

If you temporarily disconnect from the internet, Search will work. Otherwise, Search is just not available until TurboTax fixes it.

Re: Intuit does not support this browser

hc1216 — Thu, 24 Sep 2020 02:20:42 GMT

Thanks. Thought it was specific to me and also spent another 2 hrs searching for the initial download and reinstalled the software. Wished Turbotax told me that when I called their support...

Re: Intuit does not support this browser

rjs — Thu, 24 Sep 2020 15:47:10 GMT

Search now appears to be working correctly.

Re: Intuit does not support this browser

Judyhsanford — Fri, 04 Jun 2021 17:29:16 GMT

help

Re: Intuit does not support this browser

Judyhsanford — Fri, 04 Jun 2021 17:36:09 GMT

I spent 3 or 4 hours on turbotax with a representative and we finally had to quit. She was very patient and actually needs some kind of recognition.