topic Turbo tax charged me money for a deluxe or super deluxe version so I can get a live support. Now when I need it , they are showing no one available. Is this a scam? in Get your taxes done using TurboTax

Turbo tax charged me money for a deluxe or super deluxe version so I can get a live support. Now when I need it , they are showing no one available. Is this a scam?

prabhat-ranzanb — Wed, 16 Sep 2020 21:33:59 GMT

i TRIED ASKING TURBO TAX WHY IT SHOWS i OWE MONEY TO IRS while I paid through them but no response. They scammed me

Re: Turbo tax charged me money for a deluxe or super deluxe version so I can get a live support. Now when I need it , they are showing no one available. Is this a scam?

xmasbaby0 — Wed, 16 Sep 2020 21:43:44 GMT

You are posting from online Deluxe. You can talk with customer support during normal business hours. If you want live help from a CPA or EA you need to upgrade to TurboTax Live for that. (There is no product called "super deluxe")

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

If you pay for Live help you can arrange for help with your questions from 5 a.m. to 5 p.m. Pacific time Monday- Friday

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

https://www.facebook.com/turbotax

Re: Turbo tax charged me money for a deluxe or super deluxe version so I can get a live support. Now when I need it , they are showing no one available. Is this a scam?

xmasbaby0 — Wed, 16 Sep 2020 21:43:04 GMT

@prabhat-ranzanb You also posted that you do not understand why it shows that you owe the IRS and that you paid. If you are looking at the TurboTax site in your own account it is always going to show the results of the tax return that you prepared using the software. TurboTax never knows how, when or even if you paid your tax due, and the account will never show that you paid. Your own bank or credit card records are your proof that you paid.

Re: Turbo tax charged me money for a deluxe or super deluxe version so I can get a live support. Now when I need it , they are showing no one available. Is this a scam?

fanfare — Thu, 17 Sep 2020 03:04:53 GMT

The "Live" option is for assistance before you file your tax return, not after.