topic Re: Customer rep needed in Get your taxes done using TurboTax

Customer rep needed

joelkirkland81 — Wed, 15 Jul 2020 02:28:52 GMT

Re: Customer rep needed

gogonzaga2020 — Wed, 16 Sep 2020 13:37:53 GMT

How do I speak with a live person? I need some assistance.

Re: Customer rep needed

xmasbaby0 — Wed, 16 Sep 2020 13:55:10 GMT

@gogonzaga2020 Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

We cannot tell from your post what version of the software you are using since you added to an existing thread. If you are asking about TurboTax Live help from a CPA:

You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 5 p.m. Pacific time Monday- Friday

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

Re: Customer rep needed

Delana6969 — Wed, 08 Sep 2021 20:05:25 GMT

I do not understand how if my income tax was excepted on March the 12 at 1201 am the cares act was not a law as of yet so why am I not getting of the new tax credits

Re: Customer rep needed

VolvoGirl — Wed, 08 Sep 2021 20:15:25 GMT

@Delana6969 Which credits are you missing? Did you have unemployment?

If you filed early before the exclusion, the IRS will recalculate your return for the new 10,200 unemployment exemption for you. There is no need for taxpayers to file an amended return unless the calculations make the taxpayer newly eligible for additional federal credits and deductions not already included on the original tax return.

No way to track it. Just keep waiting. The IRS is sending them out in batches over the summer.

See IRS news July 13, 2021

https://www.irs.gov/newsroom/irs-readies-nearly-4-million-refunds-for-unemployment-compensation-overpayments