topic Re: NEED HELP in Get your taxes done using TurboTax

NEED HELP

4JSC — Sun, 06 Sep 2020 14:37:59 GMT

I tried yesterday to use Turbo Tax and had to stop working on it. Now I can not find where I was???

Please help

Re: NEED HELP

DoninGA — Sun, 06 Sep 2020 14:41:09 GMT

You have to sign onto your 2019 online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2019 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Re: NEED HELP

VolvoGirl — Sun, 06 Sep 2020 15:47:49 GMT

Can't you open your return or just not find where you left off entering info?

Did you save your return when you stopped yesterday? In Windows you have to manually save. It should ask you to save when you exit the program.

Go up to File-Open and see if it shows up. If you used the Windows Desktop program you need the file ending in .taxyyyy to open in it. The tax files (and PDF files) should be in your Documents then in a Turbo Tax subfolder. If you can't find them do a search for all files ending in .tax or .tax2019, etc. And check the Recycle Bin. For Windows 10 check the One Drive. Did you make any backups? Like DropBox.

If you don't have the main .tax file you might have one that starts with a Tilde sign ~ like "~your name.tax2019". That file is if your computer crashes or your real file gets lost or deleted or corrupt so you can restore it.