topic Re: The program is asking for the authentication code, I type it in and get error message 630...o... in Get your taxes done using TurboTax

The program is asking for the authentication code, I type it in and get error message 630...over and over and over. I tried downloading --same thing.

mallory1792 — Sun, 16 Feb 2020 00:09:02 GMT

Re: The program is asking for the authentication code, I type it in and get error message 630...o...

CassLO — Mon, 17 Feb 2020 02:50:40 GMT

To resolve this issue, you can call TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:

Click on this link: https://support.turbotax.intuit.com/contact/
Select your TurboTax platform.
Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
Click Submit.
On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

Re: The program is asking for the authentication code, I type it in and get error message 630...o...

mosermorse — Mon, 17 Feb 2020 15:18:47 GMT

I spent 4 hours with 2 experts and one customer support/ salesperson. My issue was not resolved. The first one spent 2 hours with me, showing me how to clean my computer, etc. She also had me download it (I was using a CD) and I got the same error. She really tried. Finally she set me up to do my taxes online, but then I was going to have to start all over when I was nearly finished and I had entered a lot of information. As I was not satisfied, she then tried to connect me with a higher level tech support person and that line was busy, and I lost my connection. I was immediately called by someone that clearly had no tech skills and wasted 45 minutes, mostly on hold while she asked other people my questions I think. She told me to take it to Costco and get a refund, but the downloaded version wasn’t working either. I finally hung up on her and called again and got tech support. He also had me download again but then told me I needed to take my computer in to be repaired. I now see someone else is having the same issue. I’m wondering if it’s a bug in their latest update.

Re: The program is asking for the authentication code, I type it in and get error message 630...o...

JakailaLO — Tue, 18 Feb 2020 00:50:47 GMT

@mosermorse, please see the answer posted by CassLO

Re: The program is asking for the authentication code, I type it in and get error message 630...o...

xidongjuan — Wed, 02 Sep 2020 05:49:41 GMT

Worst SW ever used. I encountered the same problem. The code 630 came over and over. Lost all data input.