topic The IRS says that I didnt pay. I paid through Turbotax. Where do I find that proof of payment? in Get your taxes done using TurboTax

The IRS says that I didnt pay. I paid through Turbotax. Where do I find that proof of payment?

jalexone — Tue, 01 Sep 2020 01:46:14 GMT

I made a partial payment and scheduled additional payments. I later decided to pay the balance by check but now the IRS says that the initial payment at the time of filing was never received.

Re: The IRS says that I didnt pay. I paid through Turbotax. Where do I find that proof of payment?

VolvoGirl — Tue, 01 Sep 2020 01:52:40 GMT

Your only proof would be your bank statement or credit card showing the payment coming out. Turbo Tax only passes your bank info for the IRS to pull it out. Maybe your bank info was entered wrong and they couldn't debit your account.

Re: The IRS says that I didnt pay. I paid through Turbotax. Where do I find that proof of payment?

macuser_22 — Tue, 01 Sep 2020 01:53:51 GMT

TurboTax does not pay your tax. You must either pay with a direct debt to your checking account or by using a credit card.

What do you think you paid for and how did you pay it?

Re: The IRS says that I didnt pay. I paid through Turbotax. Where do I find that proof of payment?

Carl — Tue, 01 Sep 2020 02:16:51 GMT

When you owe taxes to any taxing authority, Turbotax does not, can not and will not act as a middleman in that transaction. There are no exceptions.

More than likely you used the online version of Turbotax, and what you paid was your TurboTax fees - not your taxes.

Now it is possible that you gave the IRS permission to debit your credit card or other bank account, and if so you would have entered your card number or account information in the program, and that data would have been transmitted to the IRS. To see and confirm you entered the correct information elect to save everything as a PDF (not just forms for filing or forms for your records, but "EVERYTHING". Once you've done that open the PDF with any PDF viewer of your choice and look for the "Federal Information Worksheet". Your account information will be on page 2 of that worksheet in Part V.

If the information is wrong, then obviously you didn't pay your taxes. It's also possible that on the date the IRS attempted the withdrawal, the account did not have enough in it to pay the taxes due. Therefore the bank would have rejected it.

If paying with credit card and the payment would have exceeded your limit, the credit card payment would have been denied.

Finally, to pay your federal taxes *right now*, you can do so at www.irs.gov/payments.

Re: The IRS says that I didnt pay. I paid through Turbotax. Where do I find that proof of payment?

Critter-3 — Tue, 01 Sep 2020 16:09:38 GMT

The TT program will not pass thru a partial payment ... so if you wanted to make a partial payment and the rest on a payment plan then YOU were instructed to set this up on the IRS web site this year ... TT is not completing the form 9465 any longer ... here are the screens you would have seen ...

Re: The IRS says that I didnt pay. I paid through Turbotax. Where do I find that proof of payment?

bensonfun — Wed, 06 Dec 2023 20:02:58 GMT

believe it or not you can have proof from your bank statement that you paid and it cleared the bank and have to fight with the irs about it. even after sending them all the proof another year and half has gone by and they havent found the time i guess to resolve it. they think i will just give up and pay a 2nd time ... they could not be more wrong. this is very irritatingly that the irs cannot do better than this.