topic I filed my 2019 taxes in April and it showed my return amount and all but now turbotax doesn't show any documents or refund amounts for 2019. Only my 2017 and 2018. I have received my state taxes FINA in Get your taxes done using TurboTax

I filed my 2019 taxes in April and it showed my return amount and all but now turbotax doesn't show any documents or refund amounts for 2019. Only my 2017 and 2018. I have received my state taxes FINA

m-reid3214 — Mon, 17 Aug 2020 20:46:15 GMT

Re: I filed my 2019 taxes in April and it showed my return amount and all but now turbotax doesn't show any documents or refund amounts for 2019. Only my 2017 and 2018. I have received my state taxes FINA

mesquitebean — Mon, 17 Aug 2020 20:51:53 GMT

So there's no evidence you prepared an online 2019 return at all in that account? Here's how to troubleshoot for multiple accounts (User IDs) :

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

Re: I filed my 2019 taxes in April and it showed my return amount and all but now turbotax doesn't show any documents or refund amounts for 2019. Only my 2017 and 2018. I have received my state taxes FINA

Critter-3 — Mon, 17 Aug 2020 20:51:00 GMT

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows