topic Who do we contact if you’re return was rejected ? in Get your taxes done using TurboTax

Who do we contact if you’re return was rejected ?

darrellnease123 — Thu, 30 Jul 2020 22:56:47 GMT

Re: Who do we contact if you’re return was rejected ?

xmasbaby0 — Thu, 30 Jul 2020 23:00:44 GMT

Some rejected returns can be fixed and re-filed. Some have “un-fixable” reasons for the rejection and have to be mailed instead.

You received a rejection email that we cannot see. Please tell us word for word what it says so we know how to help you. Or even copy and paste the email message.

If you used the IRS non-filer site to get a stimulus check, you will now get a “duplicate SSN” rejection. We are seeing people who did not notice or ignored the warning on that site about using it if they would be filing a tax return.

https://ttlc.intuit.com/community/tax-topics/help/stimulus-how-to-file-your-return-after-getting-reject-r0000-902-01/01/1602609

Re: Who do we contact if you’re return was rejected ?

Carl — Thu, 30 Jul 2020 23:24:33 GMT

If your e-file attempt was rejected with the IRS, then you were provided with a reason or reason code for the rejection. Most of the time the reason given is straight forward, such as "duplicate SSN" or something like that. Other times, it may be a code of some sort. So if you need help understanding the reason for the rejection, you need to tell us what the reason or code is that you got.

If you provided a valid e-mail address, you would have also received an e-mail providing you the same information.