topic TurboTax Keeps Closing in Get your taxes done using TurboTax

TurboTax Keeps Closing

Lorob1 — Sun, 08 Jul 2018 01:24:04 GMT

I am using TT Premier on Win 10. The program is very unstable and keeps closing, typically when I save a file, or open or close a form. When I reopen, my file has to be "recovered" about 50% of the time. I have given my OS a "fresh start" and reinstalled the program, without any improvement. Any suggestions?

Thank you,

Re: TurboTax Keeps Closing

SteamTrain — Sat, 04 Aug 2018 16:16:47 GMT

1) Make sure you have plenty of disk space.

2) Folks with solid-disk-drives and variable system memory have had problems in the past, and have needed to set a locked system memory size...but I don't know whether it is still a problem.

3) Don't put your file on a removable drive of flash drive...that will crap out on you. Only work on files on your system disk

4) Call Customer Support during working hours Mon-Friday only:

https://ttlc.intuit.com/questions/1899263

Re: TurboTax Keeps Closing

wcompton2 — Sun, 03 Feb 2019 21:40:42 GMT

I am having the same problem with the TT Premium version for tax year 2018. I have asked TT how to correct the problem, no answer as yet.

Re: TurboTax Keeps Closing

Lorob1 — Sun, 03 Feb 2019 23:42:03 GMT

I spent at least an hour on the phone last year with tech support but they had no record of anyone with a similar issue. I see a month later someone posted an acknowledgment that others were having the same issue. If you find a fix please post. I just had to tough it out, reopening the program a 100 times. If it repeats again for tax year 2018 I will repost.

Re: TurboTax Keeps Closing

bwentzel — Mon, 04 Feb 2019 13:10:02 GMT

This topic is also being discussed in the following thread but unfortunately no one has mentioned a solution.

https://ttlc.intuit.com/community/Get-your-taxes-done-using-TurboTax/Turbotax-2018-Deluxe-crashes-constantly/m-p/9282#M2307%2Fjump-to%2Ffirst-unread-message