topic Incorrect TurboTax ordered need 2017 not 2019 in Get your taxes done using TurboTax

Incorrect TurboTax ordered need 2017 not 2019

Roncainz — Mon, 27 Jul 2020 04:09:53 GMT

Re: Incorrect TurboTax ordered need 2017 not 2019

mesquitebean — Mon, 27 Jul 2020 07:22:24 GMT

@Roncainz wrote: "Incorrect TurboTax ordered need 2017 not 2019."

Did you purchase the 2019 desktop software (CD/download) when you actually needed 2017 software?

Here's how to reach TurboTax Customer Support by phone to work out a resolution and ask for the correct download.

Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

https://support.turbotax.intuit.com/contact

Re: Incorrect TurboTax ordered need 2017 not 2019

mesquitebean — Mon, 27 Jul 2020 07:30:11 GMT

@Roncainz

Or did you mistakenly try to prepare a 2017 return in the current Online TurboTax, which is only for a 2019 return? If so, hopefully you didn't file it!