topic Re: Issue using Turbotax in Get your taxes done using TurboTax

Issue using Turbotax

Vinnyprice — Thu, 16 Jul 2020 21:02:56 GMT

Turbotax charged for service without ever filing my taxes. This will be my last year using Turbotax!!!

Re: Issue using Turbotax

Texas Roger — Fri, 17 Jul 2020 15:33:54 GMT

You are the one who must file your taxes. You either efile them or print and mail them yourself. TurboTax does not do either one of them for you. The fees are the same whether you efile your taxes or print and mail them. They are for the use of the program to prepare your tax return for filing.

Re: Issue using Turbotax

DoninGA — Fri, 17 Jul 2020 15:36:21 GMT

Paying the TurboTax online account fee does not file your tax return.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Did you do this?

See this TurboTax support FAQ for the status of an e-filed tax return - https://ttlc.intuit.com/community/return-status/help/how-do-i-check-my-e-file-status/01/25538