topic I am unable to submit my taxes. Your system keeps looping thorugh all my details and doesn't allow me to complete the transaction. Please advise in Get your taxes done using TurboTax https://ttlc.intuit.com/community/taxes/discussion/i-am-unable-to-submit-my-taxes-your-system-keeps-looping-thorugh-all-my-details-and-doesn-t-allow-me/01/1693479#M603395 Thu, 16 Jul 2020 20:11:20 GMT ameriswede2 2020-07-16T20:11:20Z I am unable to submit my taxes. Your system keeps looping thorugh all my details and doesn't allow me to complete the transaction. Please advise https://ttlc.intuit.com/community/taxes/discussion/i-am-unable-to-submit-my-taxes-your-system-keeps-looping-thorugh-all-my-details-and-doesn-t-allow-me/01/1693479#M603395 Thu, 16 Jul 2020 20:11:20 GMT https://ttlc.intuit.com/community/taxes/discussion/i-am-unable-to-submit-my-taxes-your-system-keeps-looping-thorugh-all-my-details-and-doesn-t-allow-me/01/1693479#M603395 ameriswede2 2020-07-16T20:11:20Z Re: I am unable to submit my taxes. Your system keeps looping thorugh all my details and doesn't allow me to complete the transaction. Please advise https://ttlc.intuit.com/community/taxes/discussion/re-i-am-unable-to-submit-my-taxes-your-system-keeps-looping-thorugh-all-my-details-and-doesn-t-allow/01/1693518#M603417 <DIV class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"><DIV class="lia-message-body-content"><DIV class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"><DIV class="lia-message-body-content"><P>Hello&nbsp;<LI-USER uid="2574117"></LI-USER>!</P><P>&nbsp;</P><P>It sounds like you are running into some issues when attempting to pay for TurboTax.</P><P>&nbsp;</P><P>I recommend verifying that all of the associated information you are entering with the credit card is accurate as the card issuer has it on file, especially the billing address. You can also verify that the CVV/CVC code is correct which is a three digit code on the back of your card (4 digits for Amex).</P><P>&nbsp;</P><P>Also, the billing address on your credit card and the mailing address on your tax return have to match or you will get an error for paying with a credit card.</P><P>&nbsp;</P><P>If they are not the same, change your mailing address to match your billing address:</P><P>&nbsp;</P><OL><LI>Click on&nbsp;<EM><STRONG>My Info</STRONG></EM>&nbsp;on the left side of the screen.&nbsp;Edit your mailing address and <EM><STRONG>Continue</STRONG></EM>.&nbsp;</LI><LI>Go back to the&nbsp;<EM><STRONG>File</STRONG></EM>&nbsp;section to make your payment.</LI></OL><P>&nbsp;</P><P>After the payment has been approved, go back to&nbsp;My Info&nbsp;and change the address back to the original.</P><P>&nbsp;</P><P>Hope that helps!</P><P>&nbsp;</P><P>Adrian E</P></DIV></DIV></DIV></DIV> Thu, 16 Jul 2020 20:35:04 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-am-unable-to-submit-my-taxes-your-system-keeps-looping-thorugh-all-my-details-and-doesn-t-allow/01/1693518#M603417 adrianenriquez 2020-07-16T20:35:04Z Re: I am unable to submit my taxes. Your system keeps looping thorugh all my details and doesn't allow me to complete the transaction. Please advise https://ttlc.intuit.com/community/taxes/discussion/re-i-am-unable-to-submit-my-taxes-your-system-keeps-looping-thorugh-all-my-details-and-doesn-t-allow/01/1926980#M691859 <P>Im having same issue.....not a credit card issue, it is your software. please advise</P> Mon, 15 Feb 2021 16:39:58 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-am-unable-to-submit-my-taxes-your-system-keeps-looping-thorugh-all-my-details-and-doesn-t-allow/01/1926980#M691859 Girlfromhell 2021-02-15T16:39:58Z Re: I am unable to submit my taxes. Your system keeps looping thorugh all my details and doesn't ... https://ttlc.intuit.com/community/taxes/discussion/re-i-am-unable-to-submit-my-taxes-your-system-keeps-looping-thorugh-all-my-details-and-doesn-t/01/1936970#M696204 <P>Can you try logging out of your TurboTax account,&nbsp;<A href="https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135" target="_blank">clear cache</A>&nbsp;and&nbsp;<A href="https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978" target="_blank">delete cookies</A>. Then try logging back in to see if the issue still persist. You can also try checking out the FAQ link posted below for e-filing issues. If none of these options work I would suggest contacting&nbsp;<A href="https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632" target="_blank">TurboTax customer service</A>&nbsp;for assistance:</P> <P>&nbsp;</P> <P><A href="https://ttlc.intuit.com/community/e-file/help/e-filing-problems/00/26104" target="_blank">E-filing Problems</A></P> Tue, 16 Feb 2021 23:09:04 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-am-unable-to-submit-my-taxes-your-system-keeps-looping-thorugh-all-my-details-and-doesn-t/01/1936970#M696204 TiffanyL 2021-02-16T23:09:04Z
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topic I am unable to submit my taxes. Your system keeps looping thorugh all my details and doesn't allow me to complete the transaction. Please advise in Get your taxes done using TurboTax
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I am unable to submit my taxes. Your system keeps looping thorugh all my details and doesn't allow me to complete the transaction. Please advise
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Re: I am unable to submit my taxes. Your system keeps looping thorugh all my details and doesn't allow me to complete the transaction. Please advise
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https://ttlc.intuit.com/community/taxes/discussion/re-i-am-unable-to-submit-my-taxes-your-system-keeps-looping-thorugh-all-my-details-and-doesn-t-allow/01/1693518#M603417
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<DIV class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"><DIV class="lia-message-body-content"><DIV class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"><DIV class="lia-message-body-content"><P>Hello&nbsp;<LI-USER uid="2574117"></LI-USER>!</P><P>&nbsp;</P><P>It sounds like you are running into some issues when attempting to pay for TurboTax.</P><P>&nbsp;</P><P>I recommend verifying that all of the associated information you are entering with the credit card is accurate as the card issuer has it on file, especially the billing address. You can also verify that the CVV/CVC code is correct which is a three digit code on the back of your card (4 digits for Amex).</P><P>&nbsp;</P><P>Also, the billing address on your credit card and the mailing address on your tax return have to match or you will get an error for paying with a credit card.</P><P>&nbsp;</P><P>If they are not the same, change your mailing address to match your billing address:</P><P>&nbsp;</P><OL><LI>Click on&nbsp;<EM><STRONG>My Info</STRONG></EM>&nbsp;on the left side of the screen.&nbsp;Edit your mailing address and <EM><STRONG>Continue</STRONG></EM>.&nbsp;</LI><LI>Go back to the&nbsp;<EM><STRONG>File</STRONG></EM>&nbsp;section to make your payment.</LI></OL><P>&nbsp;</P><P>After the payment has been approved, go back to&nbsp;My Info&nbsp;and change the address back to the original.</P><P>&nbsp;</P><P>Hope that helps!</P><P>&nbsp;</P><P>Adrian E</P></DIV></DIV></DIV></DIV>
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Re: I am unable to submit my taxes. Your system keeps looping thorugh all my details and doesn't allow me to complete the transaction. Please advise
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https://ttlc.intuit.com/community/taxes/discussion/re-i-am-unable-to-submit-my-taxes-your-system-keeps-looping-thorugh-all-my-details-and-doesn-t-allow/01/1926980#M691859
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<P>Im having same issue.....not a credit card issue, it is your software. please advise</P>
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<pubDate>Mon, 15 Feb 2021 16:39:58 GMT</pubDate>
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<dc:date>2021-02-15T16:39:58Z</dc:date>
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Re: I am unable to submit my taxes. Your system keeps looping thorugh all my details and doesn't ...
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https://ttlc.intuit.com/community/taxes/discussion/re-i-am-unable-to-submit-my-taxes-your-system-keeps-looping-thorugh-all-my-details-and-doesn-t/01/1936970#M696204
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<P>Can you try logging out of your TurboTax account,&nbsp;<A href="https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135" target="_blank">clear cache</A>&nbsp;and&nbsp;<A href="https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978" target="_blank">delete cookies</A>. Then try logging back in to see if the issue still persist. You can also try checking out the FAQ link posted below for e-filing issues. If none of these options work I would suggest contacting&nbsp;<A href="https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632" target="_blank">TurboTax customer service</A>&nbsp;for assistance:</P> <P>&nbsp;</P> <P><A href="https://ttlc.intuit.com/community/e-file/help/e-filing-problems/00/26104" target="_blank">E-filing Problems</A></P>
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<pubDate>Tue, 16 Feb 2021 23:09:04 GMT</pubDate>
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