topic Coupon Code Didn't Apply Correctly in Get your taxes done using TurboTax

Coupon Code Didn't Apply Correctly

aadnan — Thu, 16 Jul 2020 16:16:01 GMT

I attempted to apply a coupon code that I received from an Intuit Employee while checking out yesterday. It said that it successfully applied, but then now that I look, I was charged the full amount for the TurboTax product.

How can I have it applied retroactively now that I've already filed?

Re: Coupon Code Didn't Apply Correctly

JotikaT2 — Thu, 16 Jul 2020 16:46:18 GMT

Please use the following link to contact us.

Let the agent know what is happening and they will be able to assist you.

Contact TurboTax

Re: Coupon Code Didn't Apply Correctly

aadnan — Thu, 16 Jul 2020 17:32:42 GMT

Attempting to contact via the mobile app allowed me to connect with an agent!

Note for anyone else trying to connect with an agent, I was unable to connect with one when going through the online site after receiving a support ID via the chat assistant. Your best bet will likely be going through the TT app!