topic I cant transmit my returns in Get your taxes done using TurboTax

Getting Error 2 when attempting to file from TT (not online)? "we're experiencing Internet transmission problems. Your transmission did not go through..."

larryntt — Tue, 04 Jun 2019 21:43:42 GMT

I have the same problem for 2 days. My internet connectio...

kk732 — Tue, 04 Jun 2019 21:43:43 GMT

I have the same problem for 2 days. My internet connection is fine. This is with the desktop version of TurboTax.

I solved it by changing the Win10 security settings, whic...

larryntt — Tue, 04 Jun 2019 21:43:44 GMT

I solved it by changing the Win10 security settings, which apparently was blocking the ability to send.
>> Under ‘Windows Settings’:  Search for ‘Change Security Settings’ ...
At the bottom, click on “Reset all zones to default level.”
Now back to TurboTax, and send.

>> OR:  using Cortina search, then to ‘Settings’ at the top:
Search for ‘Internet Options’ which takes you to Internet Properties popup.
Go to Security tab.
At the bottom, click on “reset all zones to default level.”
Now back to TurboTax, and send.

Did that work for you?

Re: I solved it by changing the Win10 security settings, whic...

bb51 — Sun, 16 Feb 2020 22:30:36 GMT

I am running Win 10 and I had to drive the internet setting from 'Medium-High" to Medium. Apply. resent return in a matter of seconds. Don't forget to return setting to default level.

Re: Getting Error 2 when attempting to file from TT (not online)? "we're experiencing Internet transmission problems. Your transmission did not go through..."

Six-Strings — Sun, 12 Apr 2020 16:57:44 GMT

I solved this by updating firewall rules to allow outgoing traffic from the executable. In Windows Defender, Outbound Rules, New Rule:

Program

Add program path, usually something like C:\Program Files (x86)\TurboTax\Premier 2019\32bit\TurboTax.exe, you will have to check your own drive

Allow the connection

Private (Domain if you are connecting from a Windows domain, like a company network)

There is nothing to change back when you are finished. This is a permanent rule.

Re: Getting Error 2 when attempting to file from TT (not online)? "we're experiencing Internet transmission problems. Your transmission did not go through..."

Jcw889102 — Tue, 14 Apr 2020 00:54:54 GMT

I've been getting this error for 2 days I just test my internet and it's working just fine I'm trying to find my taxes from my phone does anyone know how to fix this

I cant transmit my returns

dianesway — Thu, 16 Jul 2020 01:48:15 GMT

I get the transmission error 2 I tried the fix it recommended (secrity settings to defaault) but no luck is the problem aty intuit - I'm on the phone waiting for them it says it will be an hour before they will answer

Re: I have the same problem for 2 days. My internet connectio...

jamescontizant — Fri, 07 Aug 2020 06:50:25 GMT

TurboTax error code 2 may also arise if the user tries to file or download or transfer it to the taxing authorities. At the time of using TurboTax software, this TurboTax error 2 arises. In case the error persists you can connect to the TurboTax support number. The team members of the TurboTax support number are highly skilled and available 24/7. Get feel free to contact TurboTax support contact number [phone number removed] Now!

Re: I solved it by changing the Win10 security settings, whic...

b thomas — Sat, 13 Mar 2021 22:24:51 GMT

I wrestled with the same Error 2 transmission problem for hours, running Win10. Turned off my Windows Firewall, deleted all cookies, browsing history, enabled all pop-ups, etc. Nothing worked. Even called TurboTax support, and they spent 45 frustrating mins with me trying to fix. They had no clue what to do. Then I saw this fix, and .... it worked! To be certain, be sure to click “Reset all zones to default level.”, AND also set the internet setting on the same screen from "Medium-High" to "Medium". I'm so grateful I didn't have to print 150+ pages of Federal and State return and mail it. Thank you larryntt!!

Re: Getting Error 2 when attempting to file from TT (not online)? "we're experiencing Internet transmission problems. Your transmission did not go through..."

ohonny — Tue, 01 Mar 2022 20:11:32 GMT

I've been having this same exact problem, and have tried all of the solutions listed, with no luck. I noticed these were from one and two years ago. I was wondering if anyone has found another solution more recently? Any help is much appreciated!

Re: Getting Error 2 when attempting to file from TT (not online)? "we're experiencing Internet tr...

EbonyA — Tue, 01 Mar 2022 20:37:45 GMT

Yes this is an older thread so I would suggest contacting support via phone if none of the solutions that previously worked for others is working for you. Contact number can be found here. Additionally, you may also review this FAQ @ohonny.

Re: I solved it by changing the Win10 security settings, whic...

stevestrv — Thu, 23 Feb 2023 01:16:51 GMT

Thank you very much. In my Win 10, I wanted to "internet Properties" and clicked on "reset all zones to defaul level" and that fixed the problem

Re: I solved it by changing the Win10 security settings, whic...

RSReeb — Thu, 23 Feb 2023 21:24:48 GMT

I tried this and it did not work for me. I am using TT Business and am getting the Error: 2 We're experiencing Internet transmission problems. Please try again later. I've been trying the last 2 days and keep getting this error.

Weird thing is, a week ago I transmitted a return and it worked fine.

Any suggestions?

Re: I solved it by changing the Win10 security settings, whic...

DaraLO — Fri, 24 Feb 2023 16:47:14 GMT

Just to confirm, did you try both solutions posted on this thread here and here? If you tried both steps with no success, please call us, as our phone support team can view your computer screen and offer additional troubleshooting. To speak with a TurboTax Expert, refer to the instructions in the following Help Article: How do I contact TurboTax?

@RSReeb

Re: I solved it by changing the Win10 security settings, whic...

Pagu — Tue, 14 Mar 2023 05:26:09 GMT

I had the same error and nothing in this thread worked for me. The issue for me ended up being my signed 8453-PE form.

I had originally scanned it at 1,200 dpi, saved as PDF, and attached it in TT. There were no errors or warnings advising there was an issue with the attachment, it said it was successful. When I was ready for the final step to transmit, I got hit with the Error: 2 We're experiencing Internet transmission problems...

After trying absolutely everything, I decided to delete/remove my signed 8453-PE PDF form from TT. I re-scanned it at 600 dpi, saved it as a new PDF, re-attached it in TT, & BAM SUCCESS! I think my original scan/file was just too big for TT. You'd think TT would have a warning or disclosure for something like this.

Re: I solved it by changing the Win10 security settings, whic...

CarissaM — Tue, 14 Mar 2023 16:27:18 GMT

We are happy to hear you were able to get it to work. Please let us know if we can further assist you. @Pagu

Re: I solved it by changing the Win10 security settings, whic...

VerboseDaddy — Sat, 01 Apr 2023 21:52:09 GMT

Pagu,

Thanks for your post! I spent about 3 hours on the phone with TurboTax yesterday, and no one thought of this issue. I looked at my Form 8453, and it was 22 MB! I reset the resolution on my Scan app from 600 dpi to the default of 200 dpi, decreased the size to 2.3 MB, and re-saved it in the Turbotax Business app. Worked like a charm, and saved me a lot more time on the phone!

Re: I solved it by changing the Win10 security settings, whic...

CarissaM — Sun, 02 Apr 2023 15:13:54 GMT

We are happy that the solution they posted worked for you.

Please let us know if we can assist you with anything further. @VerboseDaddy

Re: Getting Error 2 when attempting to file from TT (not online)? "we're experiencing Internet transmission problems. Your transmission did not go through..."

tigerTax — Mon, 17 Apr 2023 15:25:17 GMT

"Reset all zones to default level", as suggested by other posts, did not help me.

Here was what I did to transmit the tax successfully:

I got my tax file in TurboTax ready to transmit - to the point where the "Transmit" button is shown, and pressing it would file the tax.

I then disconnected the power cord to my home wifi route and left it off for about 10 seconds, then reconnect it.

When my home wifi is available again, I then clicked on the "Transmit" button, and voila, I got the confirmation that the tax was filed, and later an email saying that it was received by the IRS.

Re: I solved it by changing the Win10 security settings, whic...

swbeans — Sat, 12 Aug 2023 09:39:45 GMT

Thanks so much! I can't believe I missed that! They really need a better warning...