topic 2019 return will not efile in Get your taxes done using TurboTax

2019 return will not efile

jcarternm — Wed, 15 Jul 2020 20:15:28 GMT

2019 federal and state returns will not efile --says it's a duplicate with my SS#. Yet Turbo Tax says it has NOT been submitted. Which is it? I paid a fee to efile the state return. How do I get a refund for that? I will have use the US Mail for all returns. Thanks Turbo Tax. I've used you forever ---this is a first!

Re: 2019 return will not efile

DoninGA — Wed, 15 Jul 2020 20:24:57 GMT

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Did you use the IRS non-filers website to register for the stimulus? If so, you need to see this TurboTax support FAQ on how to proceed - https://ttlc.intuit.com/community/tax-topics/help/stimulus-how-to-file-your-return-after-getting-reject-r0000-902-01/01/1602609

Re: 2019 return will not efile

jcarternm — Wed, 15 Jul 2020 22:10:23 GMT

Thank you. Following those links now.

Re: 2019 return will not efile

jcarternm — Wed, 15 Jul 2020 22:29:35 GMT

Did you use the IRS non-filers website to register for the stimulus?

YES ..that was the problem!!! Thank you.