topic Re: email verification in Get your taxes done using TurboTax

Tax Year Prior to 2020: Let's talk to a specialist

mschapman234 — Thu, 11 May 2023 17:31:12 GMT

Re: Let's talk to a specialist

masters1960 — Tue, 28 Jan 2020 16:19:59 GMT

please provide me a number so I may speak with a live adviser please please please

Re: Let's talk to a specialist

JakailaLO — Wed, 29 Jan 2020 00:57:19 GMT

You have to Contact Customer Service for License Code errors
5 am-9 pm Pacific Time Monday - Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Let's talk to a specialist

Sally47 — Thu, 30 Jan 2020 15:39:37 GMT

I need to talk to a specialist as soon as possible. Please call me at [phone number removed]

Re: Let's talk to a specialist

DoninGA — Thu, 30 Jan 2020 15:40:32 GMT

@Sally47 wrote:

I need to talk to a specialist as soon as possible. Please call me at [phone number removed]

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Re: Let's talk to a specialist

pfernandez117 — Thu, 30 Jan 2020 16:22:10 GMT

I, as well as a few people on turbotax, are trying to complete our State tax returns, but Schedule CA Part II is giving us a lot of issues. It keeps saying we have things to review, but when we go back and check our math everything is correct. Please help so we can get our state tax returns efiled.

Re: Let's talk to a specialist

qvojoe — Fri, 31 Jan 2020 20:49:17 GMT

[phone number removed]

Re: Let's talk to a specialist

LarroLO — Sun, 02 Feb 2020 20:57:13 GMT

I Can't retrieve the code without leaving the turbo tax cite.

Re: Let's talk to a specialist

LarroLO — Sun, 02 Feb 2020 21:00:18 GMT

My phone # [phone number removed]

Re: Let's talk to a specialist

KathrynG3 — Sun, 02 Feb 2020 21:26:25 GMT

To reach TurboTax:

To not leave the TurboTax site, try right-clicking on the following link and selecting Open link in new tab to get to What is the TurboTax phone number?

Otherwise, I have summarized the article here:

For TurboTax Online:

Sign in to TurboTax Online if you're not already signed in.
Select Search in the upper-right corner and then Contact us.
Enter your question, select Let's talk.
Select Get the number then follow the instructions to call us
- Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

For the Mobile App:

(If using TurboTax on your mobile device's browser, use the TurboTax Online instructions instead.)

The TurboTax mobile app uses SmartLookTM technology to connect you with a support specialist. You can also opt for a callback:

Sign in to the mobile app if you're not already signed in.
Select the question mark in the upper-right corner to open the TurboTax Virtual Assistant.
Select Get live help and enter your question.
- Free Edition (without PLUS): When you select Get live help, you'll be asked to add PLUS benefits first.
If the information provided isn't helpful, select No, I still need live help.
Select Connect me to connect via SmartLookTM and a TurboTax specialist will connect to your screen and guide you.
Select No thanks if you want a callback instead.
- If you selected No thanks, be sure to also tap OK, sounds good to set up a callback.

For TurboTax CD/Download software:

Go here to go to our Contact us page.
Select your product (CD/Download Mac or CD/Download Windows), your edition (Basic, Deluxe, etc.), ask your question, then select Continue.
Enter your contact info, then select Get the phone number.

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. If you still require assistance, you can contact us at (800) 446-8848.

Re: Let's talk to a specialist

Chefmarc1234 — Mon, 03 Feb 2020 19:06:43 GMT

My tax return rejected due to inaccurate. AGI. I don't know why. I posted correct number. Program is now requesting my deceased wife's AGI. I need someone to contact me to help resolve.

Thanks

Re: Let's talk to a specialist

CatinaT1 — Mon, 03 Feb 2020 19:51:47 GMT

You can find your 2018 Adjusted Gross Income (AGI) by:

Looking at line 7 on page 2 of your 2018 Form 1040; or
You can request a transcript of your 2018 tax return from the IRS to ensure you have the right number. You can request your transcript online at the following link: Get Transcript

Check these items as well to ensure you have the correct number. If you:

Filed late last year after mid-November or your return was processed after that time—try entering 0.
Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A).
Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less.
Filed with your spouse last year—you and your spouse have the same 2018 AGI. (Don’t split the AGI amount or enter 0 for one of you).

Unfortunately, without the correct number, your only option would be to print and mail in your return.

This article will give you instruction on how to print and mail your return.

Re: Let's talk to a specialist

rv4 — Tue, 04 Feb 2020 16:46:07 GMT

I need help regarding depreciation on a rental unit..schedule E

Re: Let's talk to a specialist

DeanM15 — Tue, 04 Feb 2020 18:05:02 GMT

If you want to speak to someone about entering the depreciation for your rental unit, go to the upper right-hand area of your TurboTax Online screen and click on HELP, then CONTACT US, then TALK TO A PERSON. If you want to speak to Live Tax Advice, you can click on that choice in the upper right-hand corner of your TurboTax screen to find out how much that will cost.

Depreciation on a rental should be taken every year. Home depreciation is "allowed or allowable" which means that even if you did not take the depreciation, you will still get dinged on the sale.

"If you used all or part of your home for business or rental after May 6, 1997, you may need to pay back ("recapture") some or all of the depreciation you were entitled to take on your property. "Recapturing" depreciation means you must include it as ordinary income on your tax return."

Depreciation on a rental home is taken over 27.5 years. You begin taking the depreciation the moment you place the property in service as a rental. You stop taking depreciation when you take the property out of service or when you have deducted the entire cost or other basis in the property.

Take care to remove the land from the depreciable basis. Land cannot be depreciated.

You can find out more about rental property here and here.

Re: Let's talk to a specialist

M18794 — Wed, 05 Feb 2020 20:44:53 GMT

I would like to receive my verification code as text.

Re: Let's talk to a specialist

ReginaM — Wed, 05 Feb 2020 21:58:59 GMT

You can use your telephone number for access to your TurboTax Account by confirming your account in a different way.

To do this start to enter some information from last year's return in TurboTax. Be sure to use the name of the primary taxpayer and address information on last year's return you filed with TurboTax.

There will be a couple of other questions you should know the answers to. If none of the answers shown is correct, select None of the above. When you see the Welcome Back! screen, update your email and mobile phone contact information.

In order to Electronically file, you will receive a verification code sent to your email address and not to your phone. This is a security measure by the IRS to verify it is you.

Re: Let's talk to a specialist

Yvonnenewport — Sat, 15 Feb 2020 19:54:58 GMT

Please someone answer me

Re: Let's talk to a specialist

Yvonnenewport — Sat, 15 Feb 2020 19:55:51 GMT

Please answer

Re: Let's talk to a specialist

BarbaraW22 — Sun, 16 Feb 2020 01:17:35 GMT

If you asking how to find your AGI in order to file your tax return, please see the steps below:

If you have a copy of your 2018 tax return, look at line 7 on page 2 of your Form 1040
You can also get your AGI by requesting a transcript of your 2018 tax return from the IRS. Please click on this Get Transcript link.
If you did not file a tax return in 2018, enter zero for your AGI.

If you need to contact Customer Support, please see this TurboTax Help Article for contact information.

@Yvonnenewport

Re: Let's talk to a specialist

kennadd06 — Mon, 02 Mar 2020 19:44:15 GMT

I have to get a code from my email address. I keep getting codes and putting them in, however; it continues to say invalid code or expired. What can I do I have been experiencing this for about a week now. I need to file my taxes.

Thanks,

Kennedy