topic IND-517-01 in Get your taxes done using TurboTax

IND-517-01

waseemagha1 — Tue, 14 Jul 2020 23:14:25 GMT

Hello. I purchased this TurboTax and not getting proper support. I am disappointed. My return is keep getting rejected with this error IND-517-01. I have verified SSN for all my dependents and resubmitted number of time but it is keep getting rejected. I need assistance ASAP as the tax is due tomorrow. Please let me know how to contact or fix my issue.

Re: IND-517-01

DoninGA — Tue, 14 Jul 2020 23:17:11 GMT

The IRS's database indicates that your dependent's SSN has already been used on a 2019 return, as the primary taxpayer or spouse on that return. Once that's occurred, the IRS won't accept another e-filed return with that SSN, giving rise to the need for a mailed return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Re: IND-517-01

ghuxley — Wed, 15 Jul 2020 01:40:00 GMT

I am dealing with the same issue and error. I have confirmed my dependents information is correct. One of my daughters has indeed filed an individual return and has correctly indicated that someone else will claim her as a dependent. Yet I am still getting the error and having the return rejected. What gives? My other dependent did not even file a return. The daughter that did so used TurboTax online.