topic Re: On hold for FIVE hours??!! in Get your taxes done using TurboTax

On hold for FIVE hours??!!

ajm5000 — Tue, 14 Jul 2020 22:35:43 GMT

I have been on hold for 5 hours at this point. How is this acceptable at any major corporation that makes ONE BILLION in net profit. This is terrible.

Re: On hold for FIVE hours??!!

VolvoGirl — Tue, 14 Jul 2020 22:37:03 GMT

We might be able to help you here faster. What is your questions?

Re: On hold for FIVE hours??!!

ajm5000 — Tue, 14 Jul 2020 23:07:35 GMT

I am trying to access my 2018 tax return. It doesn't show up in my TurboTax account, despite the fact that I used the same account from last year. When I use the TurboTax Assistant "Access a prior year tax return" option, it says "Hmm… I couldn’t find a return for that year in this account. However, I did find another account under your email. Your return might be there. Sign out in the bottom left of your screen, then sign in to that account to find out."

However, my email last year and this year is the same. How can I have two accounts linked to one email?

Re: On hold for FIVE hours??!!

VolvoGirl — Tue, 14 Jul 2020 23:50:39 GMT

You can have 5 accounts for 1 email address. Did you use this article? That's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

Re: On hold for FIVE hours??!!

ajm5000 — Wed, 15 Jul 2020 01:12:39 GMT

When I go to that address, and type in my email, I don't see a list of user IDs, I get a "Let's make sure it's you To reset your password verify your info. This helps keep your account safe." screen. I have the option to verify with phone or email. I went through the steps with email, and it just made me reset my password.

No page where multiple account names are displayed. This is the same email address that I have a TurboTax email from stating TurboTax e-filed my 2018 return.