topic TurboTax Not Working in Get your taxes done using TurboTax

TurboTax Not Working

Vera29 — Sun, 12 Jul 2020 01:05:37 GMT

Anybody else unable to move forward in turbotax? I just get a spinning blue wheel. Been impossible to use for several days. Very slow progress.

Re: TurboTax Not Working

Vera29 — Sun, 12 Jul 2020 01:29:53 GMT

Ugh. Turbotax is the worst

Re: TurboTax Not Working

DawnC — Sun, 12 Jul 2020 01:34:34 GMT

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5:00 AM to 9:00 PM PT through July 19 and will be open until midnight PT on July 15.

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software

Re: TurboTax Not Working

Vera29 — Sun, 12 Jul 2020 01:40:58 GMT

The software isn't working. I don't need to wait 30 minutes to talk to a tax specialist. What is going on with this service. Have used it for years. But it's suddenly impossible to use.

Re: TurboTax Not Working

DawnC — Sun, 12 Jul 2020 01:43:06 GMT

What is not working?

Re: TurboTax Not Working

Vera29 — Sun, 12 Jul 2020 01:49:23 GMT

Premier. Doesn't matter what computer I log in with, I just get a spinning blue wheel. I'm 3/4 done with my taxes but I've gotten nothing done for several days now. I'm not doing anything different than past years. I've cleaned the cache etc on my computer. I bought a new router. I hooked up directly. Nothing helps

Re: TurboTax Not Working

mygirl2911 — Mon, 13 Jul 2020 19:21:32 GMT

Same here. How to file for extension if needed? Free hopefuly.

Re: TurboTax Not Working

zeran4 — Tue, 14 Jul 2020 01:38:33 GMT

3/4 done spinning blue wheel, when i log back on says not complete i try to redo it it says a number with that social secuirty has filed! but it has not.....its like its stuck with blue wheel spinning!!!!!!!!!!!!!!!!!! help deadline is in 2 days

Re: TurboTax Not Working

2018problems — Tue, 14 Jul 2020 11:45:12 GMT

I get the spinning blue wheel when I try to use SEARCH. I reported this twice and get no response. 2020 Premier Download

Re: TurboTax Not Working

AJpoc — Tue, 14 Jul 2020 17:41:43 GMT

When i click review i'm only getting a spinning wheel

Re: TurboTax Not Working

CatinaT1 — Tue, 14 Jul 2020 20:52:02 GMT

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

To clear your cookies use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Re: TurboTax Not Working

ynot14 — Wed, 15 Jul 2020 13:43:31 GMT

Turbo Tax is an absolute mess. I've been unable to file my taxes and will not have to redo my taxes AGAIN using another software package. TurboTax used to be great program. Not anymore.

Re: TurboTax Not Working

Lawrence Wyatt — Wed, 15 Jul 2020 15:25:59 GMT

Can not enter state tax amount for deduction

Re: TurboTax Not Working

jaimeq813 — Wed, 15 Jul 2020 16:30:42 GMT

I am using the TurboTax Premier downloaded program. I can not advance past the beginning of the state returns screen. When I push the blue "Start" button to begin my California return, a window pops up allowing me to update the software. When I perform that function, the updater window tells me its completed and brings me back to the same window. No advancement, just a continuous loop

Re: TurboTax Not Working

jaimeq813 — Wed, 15 Jul 2020 21:24:29 GMT

I reinstalled the program, which didn't help. So, I transferred the uncompleted tax file to another computer and installed the program there. The state download worked on the new computer and I was able to complete and file my taxes. I've completed two years of taxes on my first computer, so it was weird that the program did not work this time.

Re: TurboTax Not Working

tponce99 — Thu, 16 Jul 2020 03:43:13 GMT

Why won't it let me go to file my state, but federal worked?

Re: TurboTax Not Working

DawnC — Thu, 16 Jul 2020 03:50:40 GMT

Click on State on the left side menu to complete your state return. You can't e-file it until your federal return has been accepted if you did not file them together. @tponce99

Re: TurboTax Not Working

psherman42 — Thu, 16 Jul 2020 05:48:19 GMT

also, browser internet security settings (local zone, internet zone, etc) might be overly restricted;

try adding https://ttlc.intuit.com to the list of allowed sites.

Re: TurboTax Not Working

2018problems — Thu, 16 Jul 2020 11:59:53 GMT

did all that several times over several months and it still goes into a loop on SEARCH

Re: TurboTax Not Working

JotikaT2 — Thu, 16 Jul 2020 16:01:59 GMT

Please try clearing your cookies in your browser and then log back into your TurboTax software.  Many times, this will help clear the issue and allow you to log back in.

Instructions to clear cookies to restart TurboTax