topic Re: You can remove MAX. https://ttlc.intuit.com/replies/48422... in Get your taxes done using TurboTax

I paid for MAX Benefits. Now I can't file because it requires a state and zip code. But I live outside US so I don't have a state and zip code. Now I can't file at all!

mwehling — Sat, 01 Jun 2019 21:10:31 GMT

You can remove MAX. https://ttlc.intuit.com/replies/48422...

MichaelL1 — Sat, 01 Jun 2019 21:10:32 GMT

You can remove MAX.

https://ttlc.intuit.com/replies/4842224

Re: You can remove MAX. https://ttlc.intuit.com/replies/48422...

townemi — Sat, 06 Jun 2020 18:46:13 GMT

What if you have already paid for MAX? If you live outside of the US, it won't let you file without a state and zip code. What do you do?

Re: I paid for MAX Benefits. Now I can't file because it requires a state and zip code. But I liv...

RobertG — Fri, 12 Jun 2020 18:24:58 GMT

You can now file federal (IRS) returns if you or your employer has a non-U.S. address. However, there are some restrictions regarding foreign-address returns:

IRS regulations require a U.S. bank account to receive your tax refund, and you'll need a U.S. bank account (or credit/debit card with a U.S. billing address) if paying additional federal taxes owed.
Like many stateside merchants, we require a U.S. billing address to pay for TurboTax if using a credit or debit card.
- If you're deducting fees from your refund with the optional Pay With My Refund service, you'll need a U.S. or APO/FPO/DPO address.
Free products like TurboTax Free Edition and TurboTax Easy Extension require a U.S. or APO/FPO/DPO address upon registration.

Some states also let you e-file with non-U.S. addresses. We'll let you know if your state supports this.

To enter a foreign address into TurboTax:

Sign in to TurboTax and open or continue your return.
Select My Info from the left menu.
On the Personal info summary page, select Edit next to Taxpayer.
Go to 2. Tell us the state(s) you lived in and select Foreign or U.S Possession from the drop down list (it's all the way at the bottom).
Select the Continue button at the bottom.
Select Edit next to Mailing Address and choose Foreign country from Type of mailing address drop down list.
Input your address in the appropriate fields, select your country from the drop down list, and select Continue.

Re: You can remove MAX. https://ttlc.intuit.com/replies/48422...

khawkins98 — Mon, 06 Jul 2020 17:28:01 GMT

The issue is if you've paid for Max you can't remove it.

Re: You can remove MAX. https://ttlc.intuit.com/replies/48422...

Critter-3 — Mon, 06 Jul 2020 17:32:01 GMT

Use this website to contact TurboTax support for this situation:

https://support.turbotax.intuit.com/contact/

Re: You can remove MAX. https://ttlc.intuit.com/replies/48422...

khawkins98 — Mon, 06 Jul 2020 18:01:22 GMT

I talked to support. Living outside the US and purchasing Max completely breaks the system.

1. You can't file with Max and live outside the US

2. If you've paid for Max you can't remove it

How did this get past QA! 😨

Re: You can remove MAX. https://ttlc.intuit.com/replies/48422...

khawkins98 — Mon, 06 Jul 2020 18:42:38 GMT

Seems you can work around this bug.

1. Click on "My info" and temporarily update your mailing address to a US one

2. Go to "File" and click "Start" on step 3

3. Sign the disclosure form

4. Go back to "My info" and update to your foreign address

5. Return to "File" and proceed

Re: You can remove MAX. https://ttlc.intuit.com/replies/48422...

Critter-3 — Mon, 06 Jul 2020 21:13:07 GMT

Interesting ... it's the same workaround used to pay the TT fees earlier in the FILE tab.

Re: I paid for MAX Benefits. Now I can't file because it requires a state and zip code. But I live outside US so I don't have a state and zip code. Now I can't file at all!

DigitalNomad — Sat, 13 Mar 2021 17:22:01 GMT

I had the same problem. It was an endless loop. To fix the problem, I had to use a US. PO box address for my "Mailing Address" I mentioned to the TurboTax live person. Hopefully, they submitted the glitch and will fix it next year