topic Never ending loading screen that boots me out after pressing "wrap up income" in Get your taxes done using TurboTax

Never ending loading screen that boots me out after pressing "wrap up income"

Nathan_yorke — Thu, 02 Jul 2020 17:28:55 GMT

after pressing "wrap up income" it goes into a loading screen that will eventually kick me out back into the log in screen. 2 differnt networks, 4 differnt devices, and all three forms of platforms have been used (online, app, and desktop program) idk what else to try and i don't want to pay just to talk to someone:( ive waited a couple hours in between trying as well.

Re: Never ending loading screen that boots me out after pressing "wrap up income"

GiseleD — Thu, 02 Jul 2020 18:37:57 GMT

On the TurboTax Online version, you may want to log out, clear your cookies and cache, and then log back in to see if that helps.

Here's how:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Google Chrome
Mozilla Firefox
Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

Re: Never ending loading screen that boots me out after pressing "wrap up income"

Nathan_yorke — Thu, 02 Jul 2020 19:23:12 GMT

Thanks for the copy and pasted answer, but as stated before i have tried multiple devices and networks. Whatever issue i'm facing has to be on turbo taxes end. Its now been 4 hours since the issue began and I have no way of fixing this:/

Re: Never ending loading screen that boots me out after pressing "wrap up income"

SteamTrain — Thu, 02 Jul 2020 20:05:04 GMT

Here's something for the "Desktop" program on a Windows 8-or-10 computer that might work. Once installed, make sure you are actually using the desktop software..i.e. if you log in thru a browser...then it is NOT the desktop software.

A)......TTX should only be installed on your computer's main system hard drive (not on an offcomputer network drive nor on a USB attached off computer drive) and must be Installed and run as an Administrator.....not in some guest account without administrator privileges.

B) But even if you did that part already, there is also an internal setting that sometimes needs to be implemented also.

So...Save your tax file and Exit TurboTax....then:

1) right click TurboTax 2019 icon

2) Select … Properties

3) Select the Compatibility tab

4) In the "Settings" box … check the box to "Run this program as an administrator"

5) Apply...OK...then restart the program and try again

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Also remember to update your software from the menu selection at the top of the page before proceeding.

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Something else to do is to perhaps reboot your computer right after the OK in step 5 above...sometimes a waiting, partially-installed Windows update will block proper operation of TTX desktop software.

Re: Never ending loading screen that boots me out after pressing "wrap up income"

Nathan_yorke — Thu, 02 Jul 2020 20:16:00 GMT

Thanks for the tips, i didn't quite fix it but I found that if I skipped that step, finished everything else up, saved it, and went to the page i was trying to get to by the review page it seemed to bypass whatever glitch I was having issues. Thanks again!