Tax files missing :(

mgoblue62 — Tue, 30 Jun 2020 14:07:12 GMT

I had completely filled out my taxes but not filed. I opened up Turbo Tax 2019 this morning and the program thinks I am a new user - all my data is lost! How can I get it back?

Re: Tax files missing :(

xmasbaby0 — Tue, 30 Jun 2020 14:25:28 GMT

You are more likely just in the wrong account.

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

Re: Tax files missing :(

mgoblue62 — Tue, 30 Jun 2020 16:28:36 GMT

I use the desktop software. But they are not on my hard drive. The tax returns for the previous years are, but not the return for 2019.

topic Tax files missing :( in Get your taxes done using TurboTax

Tax files missing :(

Re: Tax files missing :(

Re: Tax files missing :(