topic Your transmission didn't go through- What to do? in Get your taxes done using TurboTax

Your transmission didn't go through- What to do?

sofisorimora — Tue, 23 Jun 2020 19:16:46 GMT

We could not e-file your return for the following reason:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to------- for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

Re: Your transmission didn't go through- What to do?

GiseleD — Wed, 24 Jun 2020 19:21:34 GMT

It sounds like there is an issue with the phone number you entered for the SMS. Please check this number and try e-filing again.

Re: Your transmission didn't go through- What to do?

sofisorimora — Wed, 24 Jun 2020 21:27:31 GMT

Thanks for the answer

I already changed my number. However it keeps showing this message. What should I do?

Your transmission didn't go through

We could not e-file your return for the following reason:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

Re: Your transmission didn't go through- What to do?

AnnetteB6 — Thu, 25 Jun 2020 03:02:30 GMT

See the following answer from expert DawnC for a possible solution:

There seems to be an issue with e-filing when there is not a US phone number listed in your Intuit Online account. When you are signed into your account, click on Intuit Account in the bottom left corner. The error is not from the phone number on your tax return but rather the phone number attached to your Intuit (TurboTax) account.

Change your phone number to a US number in the Intuit Account of TurboTax. No need to verify this number in the Intuit Account just click exit when you are done. Then go back to your return and continue filing. Don't use a Google Voice number, a Skype number, or any other non-US or non-verifiable phone number. Again, you don't have to verify the number but the number needs to be verifiable.

You may be able to leave the phone number field blank on your Intuit account and e-file your return. No matter which option you use, make sure to update your account with your correct phone number once your return is e-filed.

@sofisorimora