How can I cancel and restart a return in progress? Something is wrong. It never moves forward after enteing my 1099-r.

kitscanland — Sat, 01 Jun 2019 06:57:12 GMT

There must be a corrupt file or something. I've attempted seven times.

As long as you haven't already paid for your filing, you...

EricG1 — Sat, 01 Jun 2019 06:57:13 GMT

As long as you haven't already paid for your filing, you can Clear and Restart by following these directions:

Sign in to TurboTax Online and open your return by clicking the orange Take me to my return button.
With your screen maximized, click My Account (at the top of your screen toward the right) and select Clear & Start Over. (If on a tablet or phone, you may find the Clear & Start Over option by clicking the three parallel lines, or “hamburger”, in the top left corner.)
Answer Yes to Are you sure you want to clear your return?
After your entries have been cleared out, we'll prompt you to select a TurboTax product so you can start over from the very beginning.