topic Re: Purchased wrong version in Get your taxes done using TurboTax

Purchased wrong version

goodglarp — Sun, 07 Jun 2020 22:32:41 GMT

Re: Purchased wrong version

mesquitebean — Sun, 07 Jun 2020 22:34:08 GMT

Please explain in more detail and the specific edition. And are you referring to Online TurboTax or desktop software?

"wrong version" is not enough info.

Re: Purchased wrong version

xmasbaby0 — Sun, 07 Jun 2020 22:33:57 GMT

You will need customer support. We cannot resolve billing issues in the user forum.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday

Re: Purchased wrong version

goodglarp — Sun, 07 Jun 2020 22:39:36 GMT

This got posted before I could actually enter my text.

It's not a billing dispute but rather about usage. I picked up Home & Business by mistake. Can I still use it to file even though I have no need for the business section?

Re: Purchased wrong version

mesquitebean — Sun, 07 Jun 2020 22:51:11 GMT

@ goodglarp wrote:
This got posted before I could actually enter my text.
It's not a billing dispute but rather about usage. I picked up Home & Business by mistake. Can I still use it to file even though I have no need for the business section?

You can still use it to prepare a return even without a business. You are not required to answer the Business interview section if you don't have a business. All editions of TurboTax have topics that not all filers will need and can be skipped. But you paid for a more expensive product than you need since it has more help and guidance for self-employed business situations. But you can prepare a return with it even with no business. If you haven't opened it, Costco might exchange it for a lower edition and save you a little money.

I see you started another thread which has been answered here:
https://ttlc.intuit.com/community/taxes/discussion/purchased-home-business-by-mistake/01/1624916#M576287