topic Re: blue screen in Get your taxes done using TurboTax

blue screen

annie-m — Fri, 08 Feb 2019 21:17:51 GMT

why is my screen turning blue and i cant finish my taxes when i am half way through deductions???help i have reloaded and deleted everything twice and also went from a disk to down load.

Re: blue screen

CheriS — Sat, 09 Feb 2019 00:01:28 GMT

Hi, @annie-m! This was an issue that was recently resolved. Please see these instructions on how to manually update your software. Thank you!

Re: blue screen

windows 8 — Sat, 06 Jun 2020 01:25:43 GMT

Do you have these instructions for a MAC?

Re: blue screen

VolvoGirl — Sat, 06 Jun 2020 01:27:46 GMT

No manual update for Mac. Try turning your Mac off & on.

Re: blue screen

windows 8 — Sat, 06 Jun 2020 01:39:14 GMT

Thanks, did that about 100 times, uninstalled and reinstalled the disk til I'm blue in the face, no pun intended.