topic Is anyone else getting an error message when trying to access their 2019 return? in Get your taxes done using TurboTax

Is anyone else getting an error message when trying to access their 2019 return?

jeffroaponte — Thu, 04 Jun 2020 00:44:29 GMT

Re: Is anyone else getting an error message when trying to access their 2019 return?

GiseleD — Fri, 05 Jun 2020 22:36:19 GMT

What error message are you receiving? Please copy and paste it in here so we may better assist.

Re: Is anyone else getting an error message when trying to access their 2019 return?

jeffroaponte — Sat, 06 Jun 2020 00:08:47 GMT

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<Errors xmlns="http://schema.intuit.com/platform/common/error/v1">
<error>
<code>AuthenticationFailed</code>
<type>INPUT</type>
</error>
</Errors>

Re: Is anyone else getting an error message when trying to access their 2019 return?

francurran13510 — Sun, 07 Jun 2020 02:18:08 GMT

yes. I read instructions and it's too difficult for me to get it to work. I'm getting Error 102345 when trying to open up my almost completed tax return. It will take me another 2 weeks to recreate. Can I get some help, please??

Re: Is anyone else getting an error message when trying to access their 2019 return?

Axelcamacho64 — Wed, 17 Jun 2020 20:35:20 GMT

Yes I still am I keep getting:

Re: Is anyone else getting an error message when trying to access their 2019 return?

lillie1 — Thu, 18 Jun 2020 01:17:56 GMT

I am getting error message 42016 which say it cannot update. Have uninstalled and installed software several times even with tech support from Turbo Tax. I have paid for the installation online and then brought the software on CD and reinstalled it several times and I still get the same error.

Re: Is anyone else getting an error message when trying to access their 2019 return?

jeffroaponte — Thu, 18 Jun 2020 13:30:21 GMT

So two weeks have passed and still no reply or fix to this issue. Last time I’m using Turbotax to file.

Re: Is anyone else getting an error message when trying to access their 2019 return?

agents — Sat, 27 Jun 2020 14:57:05 GMT

Try making sure your windows is up to date

Re: Is anyone else getting an error message when trying to access their 2019 return?

Unique5 — Sun, 28 Jun 2020 21:59:14 GMT

The information for this account it not available!

Re: Is anyone else getting an error message when trying to access their 2019 return?

AzhaneW2001 — Mon, 29 Jun 2020 01:20:30 GMT

Re: Is anyone else getting an error message when trying to access their 2019 return?

chism2be — Mon, 29 Jun 2020 16:09:05 GMT

Using Turbo Tax Premier 2019 and trying to import a PDF of my completed 2019 taxes and the program (disk purchased from Costco 2019), will not import. I have completed the online updates. I would like to file the taxes electronically instead of printing out and mailing the PDF with documents to the IRS. I am not going to re-enter my info and start my taxes over. HELP!!!

Re: Is anyone else getting an error message when trying to access their 2019 return?

Ratanakpiseth — Wed, 08 Jul 2020 15:39:30 GMT