topic Does 2018 Basic or Deluxe software comes with tax phone support? in Get your taxes done using TurboTax

Does 2018 Basic or Deluxe software comes with tax phone support?

love_tt — Wed, 03 Jun 2020 01:56:25 GMT

Hi!

I am thinking to purchase 2018 Turbo Tax Deluxe from Turbo Tax authorized reseller. In the description says "Free U.S - based product help by phone" Does this mean product specialist or would I receive some tax assistance without additional upgrade? What is product help? Would someone help me? Thank you. 🙂

Re: Does 2018 Basic or Deluxe software comes with tax phone support?

xmasbaby0 — Wed, 03 Jun 2020 02:03:18 GMT

Any of the paid versions of the software give you access to customer support on the phone. If you are referring to the live help from a CPA, that is a feature of only online software, and you pay an extra fee for the live help.

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

https://turbotax.intuit.com/personal-taxes/online/

Re: Does 2018 Basic or Deluxe software comes with tax phone support?

love_tt — Wed, 03 Jun 2020 02:20:20 GMT

That makes sense. No wonder the price was affordable. If I were to buy 2018 Basic or Deluxe from TT online, is the live support included on both products without the additional upgrade? I just need to ask some questions on charitable donations and such.

Re: Does 2018 Basic or Deluxe software comes with tax phone support?

xmasbaby0 — Wed, 03 Jun 2020 02:56:29 GMT

You can get customer support no matter where you purchase the software if you are using a paid version of the TT software. And you can, of course, ask questions here in the user forum. There are some very knowledgeable people here who can also help.

Re: Does 2018 Basic or Deluxe software comes with tax phone support?

love_tt — Sun, 07 Jun 2020 02:31:45 GMT

Deleting my previous reply