topic Problem typing in info in Get your taxes done using TurboTax

Problem typing in info

zacharyjosephjun — Sat, 01 Jun 2019 06:46:31 GMT

when I want to type in w2 info ...it wont let me

If you are using Turbo Tax Online, the most likely reason...

TeresaM — Sat, 01 Jun 2019 06:46:32 GMT

If you are using Turbo Tax Online, the most likely reason for buttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly. The easiest way around this is to simply use a different web browser. You can select from Google Chrome, Mozilla Firefox, Internet Explorer or Safari. If you need to install another browser, be sure to go to the trusted home site for the software for security reasons.

If you are using the Turbo Tax Phone App, then try opening Turbo Tax in the browser window on your phone. It will use the same login information but may display the page better.

Re: If you are using Turbo Tax Online, the most likely reason...

CKA123 — Tue, 25 Jan 2022 04:34:49 GMT

What if not using Turbo Tax Online? I downloaded the software.

Re: Problem typing in info

TeresaM — Tue, 25 Jan 2022 13:43:01 GMT

If you are using the TurboTax desktop and it will not let you enter a field in the W-2 section, as in the original post, please delete this W-2 and try again. If you imported it directly from your employer, it might have been damaged in the transfer. Trying again, or typing in manually should solve the problem.

To delete the incorrect W-2:

Click on the Federal Taxes tab,
Click on Wages and Salaries and Show More
Then Update
Click the trashcan icon next to Review.
Select Yes to confirm.
Then click the blue button to Add Another W-2

If you have difficulty when importing a W-2, this TurboTax Help Article has tips to help. W-2 Import from Employer

Re: Problem typing in info

awalker526 — Tue, 01 Feb 2022 19:59:19 GMT

@TeresaM this did not work for me. On TurboTax desktop PC, Turbotax is not accepting input from keyboard when manually entering in a W2. Keyboard is working properly everywhere else in the application. I've tried deleting the W2 and starting again. I'm able to enter in the employer ID, but on the next step where you enter income, etc. I am unable to enter anything. I am using a tablet computer with a keyboard connected via bluetooth.

Re: Problem typing in info

CarissaM — Tue, 01 Feb 2022 20:49:15 GMT

@awalker526 It would be best to contact customer support by phone since we are unable to see your screen here in this public forum. Please click here to contact customer support.

Re: Problem typing in info

georgina0661 — Wed, 09 Feb 2022 02:11:53 GMT

The same thing was happening to me with my laptop. I was using the touch screen to navigate the fields. I needed to double click with my mouse instead of the touch screen in order for it to allow me to type in the numbers

Re: Problem typing in info

palijewski — Fri, 11 Feb 2022 18:51:51 GMT

same thing is happening for me with downloaded version. i can add the EIN, but not any other character or digits. i deleted the W2 and recreated several times. restarted computer twice. after seeing others with same issue i expect this is a turbotax issue. i may try to call but would like to hear if/how others got this fixed.

very annoying.

thanks everyone

Re: Problem typing in info

TiffanyL — Fri, 11 Feb 2022 19:12:14 GMT

Can you make sure your software is updated by using the FAQ link provided below? If that still does not work, I would suggest reaching out to TurboTax customer support for additional assistance:

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

@palijewski

Re: Problem typing in info

palijewski — Fri, 11 Feb 2022 20:32:50 GMT

i called suport...what finally worked for me was to open the app as administrator (right click app on computer, and choose 'Run as Administratr'. it worked for me! yay!

hope this helps others.

Re: Problem typing in info

Michelle1014 — Mon, 14 Feb 2022 03:46:04 GMT

I called support and tried running as administer and nothing has worked yet. All support did was give me a new download of TurboTax and it still will not allow me to type.

Re: Problem typing in info

MichelleLO — Mon, 14 Feb 2022 15:46:03 GMT

Can you please provide the version of TurboTax you are using and the operating system your computer runs on?

@Michelle1014

Re: Problem typing in info

Michelle1014 — Mon, 14 Feb 2022 23:16:26 GMT

I'm using TurboTax Deluxe and I've tried it on two different Surfaces. One Surface is running Windows 10 and the other has Windows 11 on it. I had the same issue on each one. I can type in my employer's ID number, but am unable to add any other information from the W-2 onto the form.

Re: Problem typing in info

TiffanyL — Tue, 15 Feb 2022 00:46:48 GMT

Please use the FAQ link provided below to sign up for updates on when this issue may be resolved:

Why am I getting a blank screen or an error on the Wages & Income screen?

@Michelle1014

Re: Problem typing in info

Michelle1014 — Tue, 15 Feb 2022 05:51:53 GMT

Thanks for the information. I've already seen the posts that have suggested running the app as administrator. I've tried doing that and it still doesn't allow me to type in the boxes for my W-2.

Re: Problem typing in info

MoniqueLO_ — Tue, 15 Feb 2022 16:04:06 GMT

We would like to take a deeper look at this. In order to do this, we need you to provide us with a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

Sign in to your online account.
Locate the Tax Tools on the left-hand side of the screen.
A drop-down will appear. Select Tools
On the pop-up screen, click on “Share my file with agent.”
This will generate a message that a diagnostic file gets sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

Open your return.
Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”
This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.

@Michelle1014

Re: Problem typing in info

Michelle1014 — Wed, 16 Feb 2022 03:08:55 GMT

File shared. 924829

Thanks for your help.

Re: Problem typing in info

Michelle1014 — Wed, 23 Feb 2022 23:48:51 GMT

Has any progress been made with this? I downloaded the latest set of updates, restarted TurboTax and still can't type my information into my W-2 once I enter my employer's ID no. So then, I exited out of TurboTax and reopened it while 'running as administrator' and still nothing. Is this going to get fixed anytime soon so I can do my taxes?

Re: Problem typing in info

Michelle1014 — Sun, 06 Mar 2022 19:47:14 GMT

2 more weeks have gone by. I installed the latest updates and still can't type into my W-2 and no news from your end. Is this your way of telling me that I need to request a refund and find a new tax preparation software?

Re: Problem typing in info

PatriciaV — Mon, 07 Mar 2022 17:27:39 GMT

We have tested W-2 entry using your diagnostic file and several other installations, but are unable to reproduce the experience you have reported.

Is there any additional information you can provide that may be helpful? Have you tried installing on a different type of computer (desktop, laptop, tablet)? Are you able to enter information in all other areas of your return? Are you able to type in your browser?

Your other option is to recreate your return in TurboTax Online, which is free to use until you e-file.