topic Re: Help!! Turbotax stopped working error message in Get your taxes done using TurboTax

Help!! Turbotax stopped working error message

PeanutSFO — Fri, 15 May 2020 01:03:05 GMT

I realize I might be in the wrong forum but can't figure out where I should post this. I'm mostly done with my taxes but need to revise an Interest and Dividend amount. When I click on that section I get an error message "Turbotax has stopped working". I've tried several times with the same results. Tried uninstalling and reinstalling Turbotax. I'm using Windows 7. I even called the 800 support number and a lady asked me what I expected her to do - she said "I only work here" and hung up on me. Thank you!

Re: Help!! Turbotax stopped working error message

contraption22 — Fri, 15 May 2020 16:33:36 GMT

I am having the same issue.

Re: Help!! Turbotax stopped working error message

PeanutSFO — Fri, 15 May 2020 22:20:10 GMT

Any idea how we can bring this to Intuit's attention? I tried calling but that failed. I really need to file my taxes.

Re: Help!! Turbotax stopped working error message

PeanutSFO — Fri, 15 May 2020 23:39:13 GMT

Here is the problem signature:

Problem signature:

Problem Event Name: APPCRASH

Application Name: TurboTax.exe

Application Version: 2019.41.30.244

Application Timestamp: 5eba5031

Fault Module Name: clr.dll

Fault Module Version: 4.7.3468.0

Fault Module Timestamp: 5d490e65

Exception Code: 80131506

Exception Offset: 002d5f93

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1033

Additional Information 1: 6a9b

Additional Information 2: 6a9b8e4a69458d7ee1603e974369b2a5

Additional Information 3: 1e9d

Additional Information 4: 1e9d339005617fb2296ec2bcdd7c5a25

Re: Help!! Turbotax stopped working error message

civres — Sat, 16 May 2020 14:04:36 GMT

I'm having the same problem: Turbotax Deluxe 2019 keeps generating "stopped working" error message, quits, and restarts; then does it again and again. Began yesterday 5/15/20 and still doing it today. Tried updating, no help. Running Windows 7.

Is there a cloud-based version of Deluxe 2019 that might work instead?

Re: Help!! Turbotax stopped working error message

PeanutSFO — Sat, 16 May 2020 16:23:35 GMT

does anyone know how to reach turbotax technical support? i'm going to try on a windows 10 machine this afternoon with my tax data file. i'll report back.

Re: Help!! Turbotax stopped working error message

IsWell — Sun, 17 May 2020 02:28:49 GMT

I have same issue with it crashing. The only way to get TurboTax 1 of 3 ways: get everyone to click the thumbs up button on your post, get multiple people to call in, or post issue on TurboTax's twitter and get followers.

A bit of background the clr.dll is the .Net framework from Microsoft and the issue could be from Intuit or Microsoft. My error code was the same after TurboTax was to do some calculations so I think it is Intuit fault. If not then it has to be the way we have our computers setup 😥.

I still have the issue but if you would like to try some of the steps I have done they are below.

Best steps to try is from TurboTax here https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-on-windows/00/25718. Also Microsoft .net has a repair tool on their main website. In addition I have started over on my taxes, tried another computer with Windows 7, created a new user account.

Last resort is to use the your browser to complete the steps (I still dont know if we have to pay again though) or ask for a refund.

Re: Help!! Turbotax stopped working error message

fanfare — Sun, 17 May 2020 03:45:59 GMT

Windows 7 is not a supported Operating System. Microsoft will not assist you.

TurboTax also will probably tell you you are on your own now.

Re: Help!! Turbotax stopped working error message

PeanutSFO — Sun, 17 May 2020 04:36:56 GMT

It was working fine a few days ago. I believe a recent Turbotax update is the culprit. You'd think they could fix it.

Re: Help!! Turbotax stopped working error message

fanfare — Sun, 17 May 2020 05:20:00 GMT

If you have Windows System Protection turned on ( a life saver)

you can restore to a point before 5/16.

Re: Help!! Turbotax stopped working error message

civres — Sun, 17 May 2020 13:38:29 GMT

Yes, this is a new problem; I had been working on the return in stages, and TT had worked fine until the most recent update, which installed for me automatically when I opened TT on 5/15/20..

Re: Help!! Turbotax stopped working error message

civres — Sun, 17 May 2020 13:42:56 GMT

Did you try to import the file you'd been working on first?

Has anyone tried load?ing TT onto a PC running Windows 10, then tried to work with the TT file created in Windows 7?

How about Mac? Has anyone tried loading TT Deluxe 2019 on a Mac and then open the TT file created in Windows 7?

Re: Help!! Turbotax stopped working error message

Olms1696 — Sun, 17 May 2020 14:32:03 GMT

I’m having same problem. Also using 7 - Based on the messaging from intuit it’s my security at risk. They do not state the program will not work with windows 7.
im going to call them Monday

has anyone tried just starting over with new file? I may do that will let you know if I do and it works

Re: Help!! Turbotax stopped working error message

bluepost22 — Sun, 17 May 2020 14:58:14 GMT

I have tried numerous fresh images from TT. I had a nice TT tech support person who said, here, we'll give you a no cost upgraded version. However, I think all the downloaded images are the same for the home users as the file size is exactly the same to the byte.

I've tried many things to no avail. I think we have to wait for TT to fix it.

bluepost22

Re: Help!! Turbotax stopped working error message

bluepost22 — Mon, 18 May 2020 15:46:07 GMT

Fanfare: tried restoring using 5/12 restore point, didn't work.

bluepost22

Re: Help!! Turbotax stopped working error message

theymer — Sun, 17 May 2020 15:52:20 GMT

Same issue here. I was able to file my taxes, but I always use the current year TT to do an estimate or next year's taxes. When you try to edit an entry it stops working. I tried a new file and it stopped working. I uninstalled and reinstalled - no change. Win 7 here too.

Re: Help!! Turbotax stopped working error message

commuser2 — Sun, 17 May 2020 16:22:41 GMT

Same issue here - thanks for posting in the forum. Will keep checking this chain for any solutions. The company definitely needs to address this - we purchased the product and it is now not working.

Re: Help!! Turbotax stopped working error message

taseymour11 — Sun, 17 May 2020 16:43:29 GMT

Frustrated!!! Used this product for years and this is the crap I have to put up with?!!?

Installed, uninstalled, installed, repaired, uninstalled, downloaded, uninstalled... nothing works!! This was a lot of $$ for software that can't keep running!!

Need a refund ASAP!

Re: Help!! Turbotax stopped working error message

civres — Sun, 17 May 2020 18:57:31 GMT

Is it possible that Intuit has used Microsoft's end of support for Windows 7 to skip testing new coding updates on the Windows 7 system to see if they work?

There is still a large installed base of Windows 7 users—perhaps 1 in every 6 PCs still runs Windows 7.

Hopefully, Intuit will fix this bug soon and include it in its next automatic update.

Re: Help!! Turbotax stopped working error message

civres — Sun, 17 May 2020 18:57:59 GMT

https://www.zdnet.com/article/how-many-pcs-are-still-running-windows-7-today/