topic Why can’t i submit my return in Get your taxes done using TurboTax

Why can’t i submit my return

Trtw — Wed, 13 May 2020 21:08:47 GMT

Re: Why can’t i submit my return

GiseleD — Wed, 13 May 2020 21:25:28 GMT

Are you receiving an e-file rejection message? If so, please copy and paste it in here so we can better assist. This is a public forum, and we cannot see your return or account here.

Re: Why can’t i submit my return

Trtw — Wed, 13 May 2020 21:29:08 GMT

We could not e-file your return for the following reason:

Duplicate Social Security Number: A tax return with the same Social Security number has already been submitted - in other words, it appears you're trying to e-file the same return twice. If you need to change this return, you'll need to file an amended return on paper, by mail. If you'd like to e-file your state return using TurboTax, it will need to be filed along with your federal return. You may also e-file your federal return now, then submit your state return later via TurboTax, by mail, or by visiting your state's tax website for alternative e-filing options. If you'd like to e-file your state return using TurboTax, it will need to be filed along with your federal return. You may also e-file your federal return now, then submit your state return later via TurboTax, by mail, or by visiting your state's tax website for alternative e-filing options.

Re: Why can’t i submit my return

AnnetteB6 — Thu, 14 May 2020 13:52:06 GMT

Did you submit your information through one of the non-filer applications in order to get your stimulus payment? There are non-filer options either through TurboTax or the IRS.

If so, when using the non-filer system, your information is processed by the IRS as an original filed return.

If not, then you may have a more serious identity theft issue to address.

See the following TurboTax article for some additional advice about your situation: What to do if you suspect tax-related identity theft

@Trtw

Re: Why can’t i submit my return

Patriot327 — Tue, 14 Jul 2020 16:51:41 GMT

My return will not go through... I mistakenly put $1000 as my Adjusted Gross Income when it should be $35,009. I’ve tried to fix it numerous times without any luck! Please help!

Re: Why can’t i submit my return

CatinaT1 — Tue, 14 Jul 2020 20:52:39 GMT

The IRS uses your prior year AGI to combat fraud.

You can find your 2018 Adjusted Gross Income (AGI) by:

Looking at line 7 on page 2 of your 2018 Form 1040; or
You can request a transcript of your 2018 tax return from the IRS to ensure you have the right number. You can request your transcript online at the following link: Get Transcript

Check these items as well to ensure you have the correct number. If you:

Filed late last year after mid-November or your return was processed after that time—try entering 0.
Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A).
Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less.
Filed with your spouse last year—you and your spouse have the same 2018 AGI. (Don’t split the AGI amount or enter 0 for one of you).

Time-saving Tip: If what you entered is correct and you continue to get a reject, you won't be able to e-file. There's probably a data mismatch at the government, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return.

This article will give you instruction on how to print and mail your return.