topic STATE TAX RETURNS in Get your taxes done using TurboTax

STATE TAX RETURNS

rogler — Fri, 08 May 2020 18:49:19 GMT

I HAVE PAID FOR 2 STATE TAX RETURNS AND I CAN NOT GET EITHER TO APPEAR---JUST RECYCLES

BACK AND FORTH TO THE START AREA?????

Re: STATE TAX RETURNS

rogler — Fri, 08 May 2020 19:03:20 GMT

I HAVE PAID FOR 2 STATE TAX RETURNS AND CAN NOT GET TO WORK ON---WHEN I PUSH START IT JUST

RECYCLES BACK TO THE START OVER AND AGAIN---BOTH STATES ACT THE SAME???

Re: STATE TAX RETURNS

JotikaT2 — Fri, 08 May 2020 20:09:38 GMT

Please try clearing your cookies in your browser and then log back into your TurboTax software.  Many times, this will help clear the issue and allow you to log back in.

Instructions to clear cookies to restart TurboTax

After you do this, try logging out of TurboTax, closing your browser, and then logging back in.

If you are still having issues, you can use the link below to contact us.

Contact TurboTax

Re: STATE TAX RETURNS

mesquitebean — Fri, 08 May 2020 20:19:20 GMT

You didn't say what product you are using. Are you using Online TurboTax (web version) or the desktop software (CD/download)?

If you're using the desktop software (CD/download), is it an a issue where you are in a state install update loop? i.e., is it the issue in this FAQ?

FAQ: State install update loop

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-updating-but-won-t-allow-you-to-install-your-state/01/1127787