topic Re: Is their anyway to speak with a real person when calling about turbo card in Get your taxes done using TurboTax

Is their anyway to speak with a real person when calling about turbo card

dammymoss123 — Sun, 02 Jun 2019 03:36:51 GMT

Have you tried the following? If you have any questions o...

bluedeb — Sun, 02 Jun 2019 03:36:53 GMT

Have you tried the following?

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

Re: Is their anyway to speak with a real person when calling about turbo card

Zidan72 — Wed, 12 Feb 2020 00:28:16 GMT

It’s not giving me a real person

Re: Is their anyway to speak with a real person when calling about turbo card

Chrissyplumtax — Fri, 03 Apr 2020 16:31:32 GMT

I need to get a card

Re: Is their anyway to speak with a real person when calling about turbo card

LeonardS — Fri, 03 Apr 2020 16:52:41 GMT

To get a Turbo Prepaid Visa Card, visit TurboPrepaidCard.com or call toll-free at (888) 285-4169.

Re: Is their anyway to speak with a real person when calling about turbo card

miketrelles — Tue, 07 Apr 2020 00:49:28 GMT

No way to talk to anyone. quickly get another prepaid card from a company like Alley. This turbo prepaid card sucks, if you ever have a problem you are F_____!

Re: Is their anyway to speak with a real person when calling about turbo card

VictoriaD75 — Tue, 07 Apr 2020 01:12:51 GMT

For help, visit TurboDebitCard.com or call toll-free at (888) 285-4169.

Re: Is their anyway to speak with a real person when calling about turbo card

Michelle2302 — Wed, 08 Apr 2020 21:01:17 GMT

I have tried calling the customer service number and all i get is the automated system i need to talk to a real person

Re: Is their anyway to speak with a real person when calling about turbo card

Shoshuwaa — Thu, 09 Apr 2020 20:53:59 GMT

I've called this number. No real person to speak with. Only option is to apply for a new card but I never received a card. It says it's at the post office ready to be delivered but it's been saying that for almost 2 weeks.

Re: Is their anyway to speak with a real person when calling about turbo card

DnJsnow — Tue, 14 Apr 2020 16:28:12 GMT

Do you guys give anythjng other than bot responses? That number doesnt work it just gives you another bot. Some of us need to talk to real people

Re: Is their anyway to speak with a real person when calling about turbo card

mikep75 — Tue, 21 Apr 2020 17:53:31 GMT

I have been trying for a week my stimuloue money is on the card and I have no card and can't access the account online because I do not have the card number there is no way to talk to a human

Re: Have you tried the following? If you have any questions o...

mikep75 — Tue, 21 Apr 2020 17:54:59 GMT

bull**bleep** all I care about doing is transferring money to another green dot card but it does not give me the option

Re: Have you tried the following? If you have any questions o...

Baileyb850 — Thu, 23 Apr 2020 17:05:28 GMT

Have you figured out what to do?

Re: Have you tried the following? If you have any questions o...

JotikaT2 — Fri, 24 Apr 2020 16:43:31 GMT

I apologize for the inconvenience. There has been a high volume of calls and they are doing their best to respond to everyone.

Please contact Green Dot at the number located at the bottom of the link below. Select Can I get my money off of the Turbo Visa Debit Card to contact a specialist who will be able to assist you.

Contact for assistance with Turbo Visa Debit Card

If calling, please be patient. It might take a number of attempts to get through.

Re: Is their anyway to speak with a real person when calling about turbo card

Jerry4581988 — Mon, 27 Apr 2020 16:39:41 GMT

You guys keep giving us the same number to call and theres no way to talk to an actual person. In regards to my situation, I have 2 turbo cards, the first one from last year with no money on it and the second one from this year, that I never received in the mail, so I went in the app and ordered a new one 3 weeks ago and picked the option for FEDEX. I still havent recieved that card. On the app I check the status and its stuck at "printing, will receive by 17 April". Everytime I call the number and enter my SSN and DOB it asks for the last 4 of my card. If I put the last 4 of my first card, it says I have no money and it gives me several options but I can never talk to a live person. Then If I try to enter the last 4 of the new card, which I dont have yet, but on the app it shows the last 4 digits, it says invalid entry, dont know why.

Im trying to transfer my funds from the new card that I never received to my old card that its still active. Please help!!!!

And please stop referring to [phone number removed], theres no way to talk to a live person or for my request to be met as Ive been trying 3-4 times a day for the past 2 weeks.

Thank you, Please Help.

Re: Is their anyway to speak with a real person when calling about turbo card

ajj88man — Tue, 28 Apr 2020 14:40:30 GMT

Seriously how is there a high call volume when you guys shut your live assistants off

Re: Is their anyway to speak with a real person when calling about turbo card

CatinaT1 — Tue, 28 Apr 2020 14:56:20 GMT

We (TurboTax), have no information on your Turbo Card. This is all handled by Greendot.

I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login

I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.

For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/

Re: Is their anyway to speak with a real person when calling about turbo card

Taneeshab1 — Tue, 28 Apr 2020 15:02:01 GMT

Unfortunately, ma'am that is contradictory to what Green Dot is telling TURBOPREPAID customers. They direct you right back to you guys. Nonetheless the entire network has been reported to FDIC regulator. I suggest everyone experiencing the same matter do as well. Good luck turbo customers! Long ride ain't over yet.

Re: Is their anyway to speak with a real person when calling about turbo card

Dawnsmad1 — Wed, 29 Apr 2020 16:12:19 GMT

Why the **bleep** cant I get a card