topic Filing and paying for it in Get your taxes done using TurboTax

Filing and paying for it

jcrane0513 — Sat, 18 Apr 2020 15:17:38 GMT

I am trying to file my federal and state returns. I get to the payment screen which shows the state filing fee. I select continue and then choose to pay with my credit card. Next I am taken to the Intuit payment portal. I enter the payment info and then TurboTax takes me back to the payment screen. My choices are "Back" or "Continue". I select continue and am taken to the payment choice screen where I select credit card again. I am taken to the Intuit payment portal again where I am told Intuit has restored my filing. I select close and am returned to the payment screen. So I'm in a loop. I'm using TurboTax Deluxe and updated the software this morning. Please advise.

Re: Filing and paying for it

DoninGA — Sat, 18 Apr 2020 15:19:17 GMT

What tax year are you filing? If this is for a tax year prior to 2019 your only option is to file by mail.

Re: Filing and paying for it

jcrane0513 — Sat, 18 Apr 2020 15:27:35 GMT

Tax year 2019.

Re: Filing and paying for it

DoninGA — Sat, 18 Apr 2020 15:33:35 GMT

@jcrane0513 wrote:

Tax year 2019.

Close the TurboTax 2019 program after saving your tax return. Re-boot your computer and then access the TurboTax program again. If the problem persists then contact TurboTax support for assistance with this problem.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Filing and paying for it

jcrane0513 — Tue, 21 Apr 2020 15:57:02 GMT

Thanks. This resolved the problem.