My credit card got charged twice

nalawoman — Sat, 01 Jun 2019 06:13:22 GMT

When I was submitting my payment prior to e-filing, I forgot to check mark the little box that says to use the same address for my credit card billing. I hit submit, and immediately got notification on my cell phone that a charge for turbo tax had been charged to my credit card account. However, the Turbo Tax website stated that there was a problem with my payment, which was that I had not check marked the box for using my address as the credit card billing address. So in order to get to the next screen to do the E-filing, I had to fill the credit card info form out again, and submit it again. Immediately, I was texted ANOTHER notification that my credit card had been successfully billed.
I need to have one of these charges reversed!
Thanks!

This is mostly a user community forum, so nothing account...

mesquitebean — Sat, 01 Jun 2019 06:13:23 GMT

This is mostly a user community forum, so nothing account-specific can be handled here. For any billing issues you would need to contact the people at TurboTax Support by phone.

Use the link below to be assigned a phone number. You will be presented a short form to fill out first. There's no need to do it when they are closed, since a phone number will not be presented outside business hours. This time of year they are open 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

In the question line you can enter billing issue (without quotes.)

https://support.turbotax.intuit.com/contact

topic This is mostly a user community forum, so nothing account... in Get your taxes done using TurboTax

My credit card got charged twice

This is mostly a user community forum, so nothing account...