topic I lost my TurboTax prepaid visa need assistance in Get your taxes done using TurboTax

I lost my TurboTax prepaid visa need assistance

Rodney arvinJr — Thu, 16 Apr 2020 05:40:31 GMT

Re: I lost my TurboTax prepaid visa need assistance

KarenJ2 — Thu, 16 Apr 2020 13:58:23 GMT

If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.

Re: I lost my TurboTax prepaid visa need assistance

Grandamissy — Thu, 16 Apr 2020 15:39:30 GMT

I need a new card mailed to me

Turbo tax prepaid card

Grandamissy — Thu, 16 Apr 2020 15:43:37 GMT

I need a new card mailed to me

Re: Turbo tax prepaid card

MayaD — Thu, 16 Apr 2020 17:40:24 GMT

If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account Turbo debit card. If you don’t know your account login information, call 888-285-4169 for assistance.

Re: I lost my TurboTax prepaid visa need assistance

Rasta74 — Thu, 16 Apr 2020 19:48:18 GMT

It doesn’t allow you to speak with operator unless you know the last four of the card. How can you know that if you don’t have the card ?

Re: I lost my TurboTax prepaid visa need assistance

shanayecook29 — Mon, 21 Dec 2020 02:39:21 GMT

Would still get my stimulus if they close my account would I be able to sign up for another account

Re: I lost my TurboTax prepaid visa need assistance

xmasbaby0 — Mon, 21 Dec 2020 05:03:31 GMT

Your banking information cannot be changed after your tax return has been filed and accepted.

Banking information does not go from TT to the IRS until you file your 2020 tax return and it is accepted. You enter/change banking information in the FILE section before you file your 2020 return. Changing it on the TurboTax site does not do any good until you file your return. If they manage to send out stimulus checks before you can change your information, we hope the IRS provides a way for you to change it with the IRS. If your check goes to a wrong or closed account, it will be sent back to the IRS and then the IRS will mail a check to the address on your tax return.

No one in this user forum can access your Visa account or help with it.

For help with your pre-paid Visa card:

Call (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

LOST CARD

Ignore the prompt asking for your card number. Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.

Re: I lost my TurboTax prepaid visa need assistance

Kennoveya26 — Wed, 06 Jan 2021 19:51:15 GMT

I need help finding my bank account my stimulus was deposited in to a account ending in 1659 need help

Re: I lost my TurboTax prepaid visa need assistance

Kennoveya26 — Wed, 06 Jan 2021 19:51:51 GMT

Some one keep hanging up in my face when I call

Re: I lost my TurboTax prepaid visa need assistance

CatinaT1 — Thu, 07 Jan 2021 19:22:24 GMT

Did you have your refund deposited onto a TurboCard?

This link might be helpful to you: Turbo Card

Re: I lost my TurboTax prepaid visa need assistance

Tearinyg — Tue, 12 Jan 2021 08:08:29 GMT

Mine said the same thing and I don't have a card

Re: I lost my TurboTax prepaid visa need assistance

Wendytil — Wed, 20 Jan 2021 00:12:17 GMT

Hi can u help me

Re: I lost my TurboTax prepaid visa need assistance

ErnieS0 — Wed, 20 Jan 2021 00:27:32 GMT

If you lose your card or believe it to be stolen, log in to report it lost/stolen. We will cancel your current card, transfer the remaining balance to a new card, and then mail it out to the address on file. A lost/stolen card replacement fee applies. See your Cardholder Agreement for more information.

Re: I lost my TurboTax prepaid visa need assistance

Melissadonaho421 — Tue, 16 Mar 2021 11:57:13 GMT

Well, it's not that easy I have tried since April, 2020 to get a replacement card and there is not 1 out of the 50 customer service agents, I have talked with has helped me get a new replacement card.

Re: I lost my TurboTax prepaid visa need assistance

Dru9090 — Sat, 03 Apr 2021 02:08:01 GMT

Is my refund on my cardq

Re: I lost my TurboTax prepaid visa need assistance

Dru9090 — Sat, 03 Apr 2021 02:09:46 GMT

I don't need a new card

Re: I lost my TurboTax prepaid visa need assistance

SForrestLO — Tue, 06 Apr 2021 17:06:35 GMT

@Dru9090

We will not know what you chose as your refund method. If you requested the card, you can check to see if the IRS has a deposit date for your refund then check your card balance.

Please use this link to track your refund from the IRS

You can contact card customer service for assistance with the card.

Re: I lost my TurboTax prepaid visa need assistance

ffllc19 — Mon, 18 Apr 2022 18:46:20 GMT

I need a new card mailed to[address removed]. Also my new contact # is [phone number removed]. Thank you

Re: I lost my TurboTax prepaid visa need assistance

DoninGA — Sun, 17 Apr 2022 14:47:25 GMT

@ffllc19 wrote:

I need a new card mailed to 240 North Ave Athens,GA 30601. Also my new contact # is [phone number removed]. Thank you

https://turbodebitcard.intuit.com/help-faq-s#howtoreportlost