topic My taxes were rejected in Get your taxes done using TurboTax

My taxes were rejected

BB202 — Tue, 14 Apr 2020 00:45:59 GMT

I keep getting a email saying that my tax return were rejected. I don’t understand why it keeps being rejected

Re: My taxes were rejected

xmasbaby0 — Tue, 14 Apr 2020 04:07:47 GMT

You received a rejection email that we cannot see. Please tell us word for word what it says so we know how to help you.

Re: My taxes were rejected

Darly2 — Tue, 14 Apr 2020 12:52:43 GMT

It says ACTION NEEDED!!!Your rejected federal tax return ; then when I attempt to sign in, it keeps rejecting my password...... PLEASE PLEASE PLEASE HELP HELP HELP

Re: My taxes were rejected

Critter — Tue, 14 Apr 2020 14:16:10 GMT

Use this website to contact TurboTax support for this situation:

https://support.turbotax.intuit.com/contact/

Re: My taxes were rejected

braybree1024 — Thu, 16 Apr 2020 18:14:09 GMT

Why we're my taxes rejected

Re: My taxes were rejected

hopson911 — Sat, 18 Apr 2020 00:49:05 GMT

thats all it says

Re: My taxes were rejected

Peanutcaptain1 — Wed, 22 Apr 2020 14:45:20 GMT

My text/email says you will walk me through fixing them. However it is i.possible to get to you to help. I paid for this service how do I actually get someone to help angry and frustated

Re: My taxes were rejected

xmasbaby0 — Wed, 22 Apr 2020 15:45:00 GMT

You received a rejection email that we cannot see. Please tell us word for word what it says so we know how to help you.

Re: My taxes were rejected

Metinax — Fri, 24 Apr 2020 23:55:16 GMT

How can I get help when I can't reach anyone

Re: My taxes were rejected

xmasbaby0 — Sat, 25 Apr 2020 00:18:26 GMT

@Metinax You have reached the user forum where we may be able to help---if you tell us what the problem is.

Re: My taxes were rejected

Critter — Sat, 25 Apr 2020 01:19:59 GMT

Got rejected?

Step 1: Check your email

The solution to some e-file rejections is as close as your Inbox. Look for an ACTION NEEDED! email from turbotax@intuit.com and follow the instructions.

Didn't get an email? Open your return to get the rejection reason and proceed to step 2.

Step 2: Search for a solution

If you didn't get an email, search on the reject message or code for instructions on how to fix.

Here are links to solutions for the top 10 IRS rejections:

IND-031-04: The AGI or Self-select PIN from last year for the first taxpayer doesn't match IRS records
IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records
FW2-502: The name or EIN for an employer on your W-2 doesn't match IRS records
R0000-504-02: The name or Social Security number for a dependent on your return doesn't match IRS records
R0000-500-01: The name or Social Security number for the first taxpayer doesn't match IRS records
R0000-507-01: A dependent on your return has already been claimed (or claimed themselves) on another return
IND-181-01: The Identity Protection PIN (IP PIN) for the first taxpayer on your return is missing
R0000-503-02: The secondary taxpayer's Social Security number and last name don't match IRS records. The IRS receives this information from the Social Security Administration (SSA)
IND-516: If the Primary Taxpayer is claimed as an exemption in the return, then the Primary SSN must not be the same as a Dependent SSN on another return
R0000-902-01: Taxpayer TIN in the Return Header must not be the same as a TIN of a previously accepted electronic return for the return type and tax period indicated in the tax return

Step 3: Open and fix your return

If you haven't already opened your rejected return, now's the time to do so.

Follow any "fix-it" directions you see in your program (not all rejections will have this). Otherwise, navigate to the program area to address the cause of the rejection, then proceed to the final step.

Time-saving Tip: If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed.

In these cases, go ahead and file a paper return, rather than wasting your time trying to "fix" something you can't fix.

Step 4: Re-file your return

After completing the previous 3 steps, you're ready to re-file.

In your TurboTax program, click File in the upper-right area (mobile devices: tap in the upper-left corner to open the side menu, then tap File).

Follow the onscreen instructions to either e-file your return or file by mail.

Note: If you get the same rejection a second time (or third, or fourth, or fifth...) and you see no mistakes on your return, select the file by mail option to paper-file your return. Sometimes, returns keep getting rejected even though there's nothing wrong with them (data mismatches, dependents already claimed, and so forth).

In these cases, we recommend paper-filing by mail rather than wasting additional time trying to "fix" something that is beyond your control.

Related Information:

Re: My taxes were rejected

Mixedluta34 — Sat, 02 May 2020 20:36:16 GMT

What if i dont know my agi from last year lost everything in a fire

Re: My taxes were rejected

xmasbaby0 — Sat, 02 May 2020 21:08:28 GMT

You can get a free transcript of your past return from the IRS:

https://www.irs.gov/individuals/get-transcript

Re: My taxes were rejected

dpranicki77 — Mon, 27 Jul 2020 13:07:09 GMT

my tax return was rejected because I typed in the last digit of my SSN wrong. i used your voucher to send in my payment. how does the IRS credit my account now?

Re: My taxes were rejected

Luvhky13 — Sat, 13 Feb 2021 04:14:34 GMT

Why were they rejected??????

Re: My taxes were rejected

EbonyA — Mon, 15 Feb 2021 21:58:40 GMT

@Luvhky13 Turbo Tax transmits your return to the IRS so when a rejection occurs, the reason is a discrepancy between the data that the tax payer has provided versus what the IRS has on file. Please take a look at the information that I have provided below to help decipher and fix the issue:

Fixing a rejected tax return

What to do if tax return is rejected?