topic Re: I need customer support now in Get your taxes done using TurboTax

I need customer support now

philspence69 — Fri, 31 Jan 2020 13:15:17 GMT

Re: I need customer support now

DoninGA — Fri, 31 Jan 2020 13:17:53 GMT

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Re: I need customer support now

Chimerical802 — Tue, 18 Feb 2020 18:59:04 GMT

I’m trying to talk to a human being and figure out when my taxes will be in my account or if they’re coming, etc..

Re: I need customer support now

xmasbaby0 — Tue, 18 Feb 2020 19:06:48 GMT

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount (line 20 of your Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

To track your state refund:

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

On the IRS site you are also offered the use of an app called IRS2Go

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried

https://ttlc.intuit.com/questions/3397970-path-act-delayed-refunds-for-some-filers

Re: I need customer support now

Horn820 — Sat, 29 Feb 2020 15:14:16 GMT

I recieved my debit card and it will not let me activate it. Says it not registered to my social security number. Online says that it is a invalid number. I keep calling you guys say it’s right well it’s not.

Re: I need customer support now

xmasbaby0 — Sat, 29 Feb 2020 15:15:43 GMT

For help with your pre-paid Visa card:

Call (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

Re: I need customer support now

joyeforman — Sat, 11 Apr 2020 17:02:50 GMT

I need to cancel my tax information on my taxes for 2019 I mailed them by post.

Re: I need customer support now

joyeforman — Sat, 11 Apr 2020 17:04:54 GMT

I just want to clear my information off of TurboTax for 2019

Re: I need customer support now

joyeforman — Sat, 11 Apr 2020 17:07:23 GMT

Please just have some one call me [phone number removed] I want to cancel my taxes for this year

Re: I need customer support now

xmasbaby0 — Sat, 11 Apr 2020 17:14:22 GMT

@joyeforman No one can call you. If you want to clear your return:

CLEAR AND START OVER

https://ttlc.intuit.com/questions/2586254-how-do-i-clear-and-start-over

Or--just abandon the account. No one else can access it.

Oh wait---I read up higher in the thread where you said you mailed the return. If you actually put the return in an envelope and took it to a mailbox, you cannot get it back.

Re: I need customer support now

joyeforman — Mon, 13 Apr 2020 02:06:01 GMT

Thank you for sending some information. I mailed my taxes by mail box, Post. I will try harder to do my taxes next year with you folks. My husband passed away, and some time I have to rethink things. Joye

Re: I need customer support now

vicpharm13 — Thu, 15 Apr 2021 23:28:27 GMT

I need online assistance due to frozen Virginia state download.

[phone number removed]

Thanks, Vic

Re: I need customer support now

DoninGA — Thu, 15 Apr 2021 23:34:44 GMT

@vicpharm13 wrote:

I need online assistance due to frozen Virginia state download.

[phone number removed]

Thanks, Vic

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Re: I need customer support now

I need help with my software — Sun, 16 May 2021 18:40:27 GMT

can I get help please

Re: I need customer support now

KristinaK — Sun, 16 May 2021 22:34:14 GMT

You can either post your question here and we will try to help you. Or you can contact TurboTax.