topic Re: updates in Get your taxes done using TurboTax

updates

Mkenne2 — Thu, 23 Jan 2020 15:25:11 GMT

What was changed in the latest updates to TurboTax?

Re: updates

photobug56 — Mon, 27 Jan 2020 18:15:26 GMT

Apparently what is in an update is now a secret. For many years I've counted on being able to see release notes (as a former software developer that's a big thing to me) but TT / Intuit seems to believe that we don't deserve them anymore, that we should just accept what they choose to dump on us. So we no longer have any way to know what they are doing.

Re: updates

coolcarn1sam — Thu, 30 Jan 2020 18:59:02 GMT

Yeah its annoying that the release notes are now secret !

Pressing the Link to release notes on the Desktop TurboTax updater takes us to https://ttlc.intuit.com/articles/4784576 which does not redirect to any place.

TurboTax Support has moved

Click here to go the new TurboTax Support

Re: updates

photobug56 — Thu, 30 Jan 2020 20:20:28 GMT

I strongly suggest that everyone reading this tell Intuit (politely but firmly) how important this information is, and why. It is my understanding that they are already hearing this from some - I think the more the merrier. We need to know what's changed, and also what is still problematic.

Re: updates

steve17 — Fri, 31 Jan 2020 19:36:22 GMT

I strongly object to not being able to see what changed. As the tax prep season goes on, I may file and find an update changes one of the forms I used. I could at least make sure I don't have to file an amended form!

Re: updates

john1648 — Sat, 01 Feb 2020 17:55:51 GMT

Details on updates are important to be able to monitor any changes in tax calculations or to see what the problems are that are being addressed by the update. Very annoyed by this change in policy - will affect whether I use TT next year!

Re: updates

flyboy — Sat, 01 Feb 2020 20:14:43 GMT

Federal tax forms are update then when I ask what changes...TURBO TAX master of INFO refers to Turbo Tax dead end

Re: updates

dbull — Tue, 11 Feb 2020 00:00:43 GMT

I agree. the updates are very important. Need access to the latest release notes asap!

Re: updates

susanmcturbo — Wed, 12 Feb 2020 16:34:11 GMT

Please, Please update the link so that we can see what has been updated each time!

This is critical information to your user community

Re: updates

NM1 — Wed, 12 Feb 2020 22:53:46 GMT

Still a problem as of today's update.

Re: updates

DaraLO — Wed, 12 Feb 2020 23:48:47 GMT

Release notes for updates have been discontinued. If there are any updates that affect your return, you will be notified via email.

Re: updates

steve17 — Thu, 13 Feb 2020 00:22:08 GMT

But, how do you know if it affects my form? What if I do my mother's and print it to send in? Are you only keeping track of what forms I use when I e-file with you?

Re: updates

ThomasM125 — Thu, 13 Feb 2020 00:37:48 GMT

Before your return is ready to be filed, TurboTax will look it over to make sure there aren't any scheduled updates that will impact your return. If there is an update that may affect your return, you will be notified and your return will not be available for filing until the update has been installed.

Re: updates

NM1 — Thu, 13 Feb 2020 01:19:33 GMT

That's only sort of reassuring, as Intuit is not infallible and sometimes communication methods fail despite all efforts. It is also somewhat beside the point. Intuit's experts keep saying "trust us, we'll take care of you". But being clear and up-front about recent changes made to both program functionality and the tax forms is one of the best ways to retain customer trust. That's why it is standard practice for software producers to do so. Customers who aren't interested, or who don't understand these descriptions, don't have to look at them. Those of us who both want to know and do understand the information should be able to see it. The fact that Intuit is not willing to provide it - for whatever reason - is concerning, especially in an application with such high stakes in correctness and where many of us feel it is critical to understand as much as possible of what is being done.

If you want us to trust you, reconsider this decision. Thank you.

Re: updates

steve17 — Thu, 13 Feb 2020 01:37:30 GMT

Suppose I file and THEN a form is changed? This means you have to keep track of my forms after it's been filed and (as I mentioned before) I do my mother's form and print it for her. Since I'm not filling hers through you, you have to clue what forms are in play. Seems like a few problems (privacy not withstanding.)

Re: updates

bethlove — Thu, 13 Feb 2020 02:31:20 GMT

I find it very disconcerting after the last notification of updates being discontinued, that Turbo Tax has not reconsidered telling us what has been updated with each update. Games on my phone tell us what has been updated down to small changes. How can a tax software company consider not telling its users what has changed. Even if some of the people don't understand, some of us do and follow the changes very carefully. I've been a Turbo Tax user for years and this does not bode well for their future.

darn.

Re: updates

tsif — Sat, 15 Feb 2020 19:16:02 GMT

Not sure if this is being monitored by anyone who really cares, but if they don't start showing what was updated then after about 15 years using their program, I'll go elsewhere. It's too unsettling not knowing what changed, and if the changes may have affected a form I already filed. How can you keep track of how changes affect your customers when some don't file electronically.

Re: updates

untaxinit — Thu, 20 Feb 2020 14:30:10 GMT

Some of us relies on what was updated and when. That is such a great feature. It let us know if the update we are waiting for was actually downloaded. Now we have to go into the program and go through the return just to find out that the update wasn't what we was waiting for! What a waste of time! I've been using this program for 20 years and love that feature. I'm pretty busy and don't have a lot of time to waste so I'm not so sure about using this program next year.

Re: updates

Jerry4337 — Thu, 20 Feb 2020 15:35:50 GMT

I have complained for years about the lack of information for the state updates and now we get NO information. Next year I will probably try a different tax software. Intuit doesn't seem to care about the customers. TurboTax should take an example from Quicken. They provide full detail on their updates. TurboTax gets 1 star from this long time user.

Re: updates

LH9 — Thu, 20 Feb 2020 19:12:11 GMT

I have been a long time TurboTax user and have been very frustrated with the software in general. Now they don't want to tell us what changes they have made in their updates. I feel they are relying on the community to answer questions so they don't have to hire more "experts". Requests for more information seem to keep falling on deaf ears. I almost switched to a different software this year. I plan to next year.