topic Why can't I complete the stimulus registration, it's on the last step and won't go through in Get your taxes done using TurboTax

Why can't I complete the stimulus registration, it's on the last step and won't go through

kb110110 — Tue, 07 Apr 2020 22:03:52 GMT

Re: Why can't I complete the stimulus registration, it's on the last step and won't go through

LinaJ2020 — Tue, 07 Apr 2020 22:26:30 GMT

The issue was fixed last night.

If you are using TurboTax online edition, I would suggest you clear cache and cookies on your web browser. Here are the steps:

Check your internet connection. Try to log out and sign back in the program.
Clear your cache and sign back into the program. To clear cache, click here: Cache
You may also try a different browser.
And try again ( clear answer and start over)

@kb110110

Re: Why can't I complete the stimulus registration, it's on the last step and won't go through

LoriSilver1961 — Wed, 08 Apr 2020 17:04:29 GMT

Do you have a program through intuit where you can change your banking info from your 19 tax returns for the stimulus payment? and I didn’t file through y’all for 19 I filed through y’all for 18

Re: Why can't I complete the stimulus registration, it's on the last step and won't go through

JohnB5677 — Wed, 08 Apr 2020 17:37:40 GMT

The Treasury is expected to shortly announce an online portal where direct deposit information can be supplied to the IRS. Here is what you should do:

Go to http://www.irs.gov/newsroom/economic-impact-payments-what-you-need-to-know to see if they have set up the online portal. (This article will be updated with the web address once it’s available.)

Re: Why can't I complete the stimulus registration, it's on the last step and won't go through

Ka18 — Fri, 10 Apr 2020 07:22:51 GMT

Where would that be at

Re: Why can't I complete the stimulus registration, it's on the last step and won't go through

ReginaM — Fri, 10 Apr 2020 15:48:11 GMT

There are a couple of things that you can try to get past the snag,

Try closing TurboTax,
Compete a disk cleanup,
Restart your computer.

If this doesn't work try this:

If you've enabled pop-up blocking in your web browser, please turn it off and try again.
If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
If those suggestions didn't help, try going back to your first browser and delete cookies.