topic Can you help me fix my tax return it was rejected in Get your taxes done using TurboTax

Can you help me fix my tax return it was rejected

e-levonartis83 — Tue, 07 Apr 2020 11:51:35 GMT

Re: Can you help me fix my tax return it was rejected

HelenC12 — Tue, 07 Apr 2020 12:06:21 GMT

An e-file rejection just means that some things on your return don't match the IRS database.

If you're looking to amend (change) your return, go here instead.

First, check your email

Look for an ACTION NEEDED! email from turbotax@intuit.com. It'll give you a brief explanation of your reject and how to update it.

Didn't get an email? Sign in to TurboTax, select Fix my return, and you'll see your reject code and explanation.

Then, find a solution

Here are the 10 most "popular" IRS rejections. Select yours for detailed instructions on how to fix your return:

IND-031-04: The AGI or Self-select PIN from last year for the first taxpayer doesn't match IRS records
FW2-502: The name or EIN for an employer on your W-2 doesn't match IRS records
R0000-504-02: The name or Social Security number for a dependent on your return doesn't match IRS records
IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records
R0000-507-01: A dependent on your return has already been claimed on another return
IND-181-01: The Identity Protection PIN (IP PIN) for the first taxpayer on your return is missing
F1040-164-01: Must file Form 8862 to claim Earned Income Credit
R0000-500-01: The name or Social Security number for the first taxpayer doesn't match IRS records
IND-524: The date of birth does not match IRS records
IND-516-01: If the Primary Taxpayer is claimed as an exemption in the return, then the Primary SSN must not be the same as a Dependent SSN on another return

Don't see yours here? There are numerous e-file reject codes, these are just some popular ones. With your return open, search for your specific code to find help articles on how to fix the error and refile.

Finally, fix and refile your return

Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection, and continue through to refile your return (either e-file or file by mail).

Note: Not all rejections will have explicit guides to fixing the information. If you aren't guided to your solution, search for the item causing your rejection and go to that section. Make the change and select File in the left-hand menu. Follow the onscreen instructions to either e-file your return or file by mail.

Still getting rejected?

Source: TurboTax FAQ

Re: Can you help me fix my tax return it was rejected

junkslingr — Wed, 08 Apr 2020 18:58:26 GMT

I need help. I have sent my tax return through Turbo Tax and it keeps getting rejected. I need someone to call me to get this fixed. My phone # [phone number removed]. Please call asap. This is ridiculous!!!!!

Re: Can you help me fix my tax return it was rejected

DoninGA — Wed, 08 Apr 2020 19:00:04 GMT

@junkslingr wrote:

I need help. I have sent my tax return through Turbo Tax and it keeps getting rejected. I need someone to call me to get this fixed. My phone # [phone number removed]. Please call asap. This is ridiculous!!!!!

Why was the tax return rejected? The TurboTax email you received tells you exactly why it was rejected. What does it say?

Re: Can you help me fix my tax return it was rejected

junkslingr — Wed, 08 Apr 2020 19:03:05 GMT

I don't know. Can't get into my account. I need to talk to someone there at TurboTax....NOW

Re: Can you help me fix my tax return it was rejected

DoninGA — Wed, 08 Apr 2020 19:10:55 GMT

@junkslingr wrote:

I don't know. Can't get into my account. I need to talk to someone there at TurboTax....NOW

You cannot access your own email account?

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Re: Can you help me fix my tax return it was rejected

Aparkerlff — Tue, 21 Apr 2020 16:45:07 GMT

Do I need to file my 2018 return before I can file my 2019 return?

Re: Can you help me fix my tax return it was rejected

DoninGA — Tue, 21 Apr 2020 17:35:10 GMT

@Aparkerlff wrote:

Do I need to file my 2018 return before I can file my 2019 return?

No, you can file the 2019 tax return before the 2018 tax return. Where asked if you filed a 2018 tax return answer No. If asked for a 2018 AGI enter a 0 (zero).

To complete a 2018 tax return using TurboTax you will need to purchase, download and install on a personal computer one of the 2018 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/past-years-products/

A 2018 tax return can only be printed and mailed, it cannot be e-filed.

Re: Can you help me fix my tax return it was rejected

Martin Goins93 — Tue, 28 Apr 2020 18:47:54 GMT

My 2019 Federal and State tax filing were rejected. Why? What must I do now?

Re: Can you help me fix my tax return it was rejected

SusanY1 — Tue, 28 Apr 2020 20:02:17 GMT

In TurboTax click on "Fix this error" for instructions on what to do next or contact us here for additional assistance: Contact TurboTax.

Unfortunately, we can't see your specific error message - although if you can tell us a little more we may be able to assist in this format if you prefer.

@Martin Goins93

Re: Can you help me fix my tax return it was rejected

Willkcee1 — Tue, 14 Jul 2020 17:21:01 GMT

I was online looking to see where my irs money is and i just now saw that it was rejected.

how can i fix this

Re: Can you help me fix my tax return it was rejected

CatinaT1 — Tue, 14 Jul 2020 17:38:56 GMT

Generally this means that something on your return doesn't match what the IRS has in their database.

Here's how you can fix it:

Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection.

Note: Not all rejections will have explicit guides to fix the information. You’ll need to navigate to the program area to address the cause of the rejection.

Time-saving Tip: If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return. This article will give you instruction on how to print and mail your return.

Additional reject instruction here.

Re: Can you help me fix my tax return it was rejected

alivia1gage2anni3 — Mon, 15 Mar 2021 01:23:36 GMT

My return was rejected but I did not receive a code to fix it can you help?

Re: Can you help me fix my tax return it was rejected

MaryM428 — Mon, 15 Mar 2021 02:22:53 GMT

When your efile is rejected, you will receive an email telling you that it was rejected. When you get back into TurboTax there will be a message that your file was rejected and telling you what you need to do to fix it. Follow the directions to fix it. If you do not know how to fix the return, then post here with the exact message and we will help you with solving the issue.

@alivia1gage2anni3

Re: Can you help me fix my tax return it was rejected

Cbranch52 — Mon, 15 Mar 2021 18:22:38 GMT

I can not find what i miss in my tax refund will u fix it for me thanks

Re: Can you help me fix my tax return it was rejected

SForrestLO — Mon, 15 Mar 2021 18:52:02 GMT

@Cbranch52

In TurboTax Live with Full Service, a dedicated tax expert will prepare, sign, file, and guarantee your tax return for you. This FAQ will provide more information. Full Service

Or you can speak with an expert. How to contact my Full-Service expert?

Re: Can you help me fix my tax return it was rejected

pompanobeach73 — Sat, 11 Feb 2023 18:29:35 GMT

I need to iner my 1095-A

Re: Can you help me fix my tax return it was rejected

ErnieS0 — Sun, 12 Feb 2023 14:33:43 GMT

If you have Form 1095-A, enter this into TurboTax. If you have Form 1095-B or 1095-C you don’t have to do anything with those forms.

Here’s how to enter Form 1095-A:

Type 1095a in Search (magnifying glass) in the upper right
Click on Jump to 1095a
On "Did you receive Form 1095-A for your health insurance plan?" answer Yes, I received Form 1095-A, then Continue
Enter your info on "Let's get the info from your 1095-A form"

Form 1095-A is given to individuals who enroll in a qualified health plan through the Health Insurance Marketplace. They may have received advance payments of the premium tax credit which may have to be paid back on the tax return. Or they may be eligible for the premium tax credit which would be added to their tax return.

@pompanobeach73

Re: Can you help me fix my tax return it was rejected

Jhall857 — Sat, 04 Mar 2023 21:47:58 GMT

I forgot to add my 1095-A so I got rejected. It is not allowing me a way to add it. So how can I get into the place to add it.

Re: Can you help me fix my tax return it was rejected

DoninGA — Sat, 04 Mar 2023 22:01:41 GMT

@Jhall857 wrote:

I forgot to add my 1095-A so I got rejected. It is not allowing me a way to add it. So how can I get into the place to add it.

To enter your Form 1095-A -

Click on Federal Taxes (Personal using Home and Business)
Click on Deductions and Credits
Click on I'll choose what I work on (if shown)
Scroll down to Medical
On Affordable Care Act (Form 1095-A), click the start or update button

Or enter 1095-a in the Search box located in the upper right of the program screen. Click on Jump to 1095-a