topic Can I change my credit card information at Turbotax current website? I cannot found "My Account" at the top of the online program screen. in Get your taxes done using TurboTax

Can I change my credit card information at Turbotax current website? I cannot found "My Account" at the top of the online program screen.

zlrr1 — Sat, 04 Apr 2020 09:06:06 GMT

Re: Can I change my credit card information at Turbotax current website? I cannot found "My Accou...

KrisD15 — Sun, 05 Apr 2020 02:02:46 GMT

Please use this link:

Re: Can I change my credit card information at Turbotax current website? I cannot found "My Accou...

zlrr1 — Sun, 05 Apr 2020 09:45:51 GMT

Thanks for the link. But I found the "Save" button is always inactive (gray). So, I cannot delete the credit card information.

Re: Can I change my credit card information at Turbotax current website? I cannot found "My Accou...

KrisD15 — Mon, 06 Apr 2020 20:27:00 GMT

Isn't there an Edit near the top right?

Re: Can I change my credit card information at Turbotax current website? I cannot found "My Accou...

zlrr1 — Tue, 07 Apr 2020 02:13:42 GMT

Yes. I clicked that "Edit" button to access my credit information. But, after no matter what changes I made the "Save" button near the bottom right kept grey, and there was no way I could save my changes。

Re: Can I change my credit card information at Turbotax current website? I cannot found "My Accou...

GiseleD — Tue, 07 Apr 2020 02:55:47 GMT

You may want to log out, clear your cookies and cache, and then log back in to see if that helps.

Here's how:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Google Chrome
Mozilla Firefox
Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

@zlrr1