topic I can download my 2019 file after completion my return, but why cant I open it? in Get your taxes done using TurboTax

I can download my 2019 file after completion my return, but why cant I open it?

gbirk1 — Thu, 02 Apr 2020 23:50:55 GMT

Re: I can download my 2019 file after completion my return, but why cant I open it?

GiseleD — Fri, 03 Apr 2020 00:10:58 GMT

Are you receiving a specific error message? If so, please copy and paste it in here so we can better assist.

Re: I can download my 2019 file after completion my return, but why cant I open it?

julia617 — Thu, 16 Apr 2020 15:12:10 GMT

I cant open the file.Trying through internet explorer.Firefox dosent do it either.

Re: I can download my 2019 file after completion my return, but why cant I open it?

CLCorbitt97 — Tue, 28 Apr 2020 13:17:05 GMT

I have tried every which way to open my 2019 tax return and nothing is happening. I need it NOW! :(

Re: I can download my 2019 file after completion my return, but why cant I open it?

DoninGA — Tue, 28 Apr 2020 13:20:51 GMT

@CLCorbitt97 wrote:

I have tried every which way to open my 2019 tax return and nothing is happening. I need it NOW! :(

Make sure that you are downloading the PDF and Not the tax data file (.tax). Verify that your web browser has not changed the file extension from .pdf to .txt. If it has then rename the file extension to .pdf

The tax data file, with a file extension of .tax2019, can only be opened by the TurboTax software for tax year 2019.

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

Or -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state.

This will take you back to the 2019 online tax return.

Click on Tax Tools on the left side of the online program screen. Then click on Print Center. Then click on Print, save or preview this year's return. Choose the option Include government and TurboTax worksheets