topic I am trying to wrap up income, but it just gives an error and kicks me out to sign in again. No w2 2019, only interest and state refund income. Any suggestions? in Get your taxes done using TurboTax

I am trying to wrap up income, but it just gives an error and kicks me out to sign in again. No w2 2019, only interest and state refund income. Any suggestions?

zacharyhagen — Wed, 01 Apr 2020 02:36:10 GMT

Re: I am trying to wrap up income, but it just gives an error and kicks me out to sign in again. ...

GiseleD — Wed, 01 Apr 2020 02:51:06 GMT

You may want to log out, clear your cookies and cache, and then log back in to see if that helps.

Here's how:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Google Chrome
Mozilla Firefox
Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

Re: I am trying to wrap up income, but it just gives an error and kicks me out to sign in again. ...

7592Bertha — Sat, 04 Apr 2020 03:53:51 GMT

It appears that now that I'm away from getting this done free, IN ONE HOUR, this site continues to tell me ERROR! REALLY! Low blow folks! Turned me off from every using you again!!!

Re: I am trying to wrap up income, but it just gives an error and kicks me out to sign in again. ...

Anonymous — Wed, 13 May 2020 00:11:32 GMT

The posted solution doesn't work. I've tried both Firefox and Chrome, clearing everything, and gone around the circle multiple times. But apparently you also can't get direct support when you're using the free version of TurboTax so there is literally no solution to this problem. Guess I'll have to look for another tax program instead...