topic My refund keeps getting rejected and I filed it on January 21st what do I do in Get your taxes done using TurboTax

My refund keeps getting rejected and I filed it on January 21st what do I do

akreft123 — Tue, 31 Mar 2020 22:42:32 GMT

Re: My refund keeps getting rejected and I filed it on January 21st what do I do

xmasbaby0 — Tue, 31 Mar 2020 22:50:54 GMT

When your return gets rejected you get an email with a rejection code or rejection message. We cannot see your email. Can you tell us word for word what it says?

Re: My refund keeps getting rejected and I filed it on January 21st what do I do

akreft123 — Fri, 03 Apr 2020 13:23:00 GMT

I can't find the code where would it be

Re: My refund keeps getting rejected and I filed it on January 21st what do I do

xmasbaby0 — Fri, 03 Apr 2020 15:11:00 GMT

Please just tell us word for word what the email says when it rejects.

Re: My refund keeps getting rejected and I filed it on January 21st what do I do

akreft123 — Sat, 04 Apr 2020 23:34:15 GMT

IND-031-04

Re: My refund keeps getting rejected and I filed it on January 21st what do I do

akreft123 — Sat, 04 Apr 2020 23:36:08 GMT

What does that mean?

Re: My refund keeps getting rejected and I filed it on January 21st what do I do

RobertG — Sat, 04 Apr 2020 23:42:10 GMT

If the 2018 adjusted gross income (AGI) or self-select PIN you entered for yourself and/or your spouse doesn't match the numbers in the IRS database, you'll get one or both of these rejections:

IND-031-04: The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records
IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records

Even if you believe you entered the correct information, follow the solution below to make sure you didn't overlook anything.

Sign in to your account and select the Fix my return button.
On the Keep going to refile your return screen, select Revisit next to the reject code.
On the following screen, you'll have the option to select how you want to proceed with the error.
- You can select File by mail instead to print your return as-is and mail it to the IRS. You won’t have to deal with AGI issues and can skip the rest of these instructions.
Or you can correct your AGI by entering the AGI from your originally-filed 2018 return (enter 0 if you didn't file last year) and select Continue e-filing to resubmit your return.
- If you don't have a copy of last year's return, get your AGI from a free IRS transcript. On the transcript, look for the line ADJUSTED GROSS INCOME.
- Don't pull your AGI from your W-2. The same goes for 1099 forms.
- Don't use the AGI from your amended 2018 return. Always get it from the first return you filed, even if that AGI was technically incorrect (for example, if you forgot a W-2).
- See Special AGI Situations below for additional help.
The next screen will ask you to confirm your AGI. If it's correct, select This is my 2018 AGI.
Follow the instructions to finish and refile your return. If your state got rejected along with your federal, we'll help you refile that too.