topic Re: Not receiving verification code in Get your taxes done using TurboTax

Not receiving verification code

legacy1991 — Mon, 30 Mar 2020 19:52:00 GMT

Re: Not receiving verification code

ReginaM — Mon, 30 Mar 2020 20:07:50 GMT

If after a reasonable amount of time, you still have not received your 6 digit verification code by email and you have checked your spam folder, please see below alternate methods:

To get your verification code sent as a text, you have to select that option in your account settings. You will need to gain access to the account and then:
1.) Click My Account
2.) Account Settings
3.) Under the Security tab, select Two Step Verification and enter your mobile information and password.
To get access to make your changes, you can have the code sent to your email address or select the Confirm your account in another way option.
If none of the above works, then please select "I forgot my password" and then select "I don't know my username." The system will then ask for your name, address and SSN, and it will attempt to verify your identity by asking questions from your credit report that only you are likely to know.

Additional information regarding entering the 6 digit verification code to prevent getting the expired or incorrect code message:

Make sure to leave the window open that asks you for the code. It appears as though if you close this window and go back after you receive the code, the code will no longer be valid. If you need your browser to get your e-mail, open a new separate window, don't close the TurboTax window. To open a new tab you can press Ctrl+T on your keyboard. That way the window with the box to enter the code stays open but you can also access your email inbox in the new one and switch back in forth
Make sure you are using the most recent code and not using a prior one. So if you make another attempt to enter the code make sure you use the most recent one sent to you. Every time that you ask for a code it cancels out all the previous ones that were sent and only takes the most recent.

Re: Not receiving verification code

suedar — Tue, 31 Mar 2020 20:25:06 GMT

My verification code can be emailed at [email address removed] which I have not received or you can call at [phone number removed] , but NO TEXT, I have no cell phone.

Re: Not receiving verification code

suedar — Tue, 31 Mar 2020 20:25:53 GMT

What if I have NO mobile phone only landline?

Re: Not receiving verification code

AmyC — Tue, 31 Mar 2020 21:58:12 GMT

@suedar Did you check your spam and junk folders for the email? Email will send a code. I use that often.

As Regina said: If none of the above works, then please select "I forgot my password" and then select "I don't know my username." The system will then ask for your name, address and SSN, and it will attempt to verify your identity by asking questions from your credit report that only you are likely to know.

If that also fails, you can do an account recovery but it will take a day. Account Recovery Request for your TurboTax Account You will need to include a picture of your license. Good luck!

Re: Not receiving verification code

Clipjanet1 — Tue, 31 Mar 2020 22:14:19 GMT

did not receive verificatio

n code

Re: Not receiving verification code

Clipjanet1 — Tue, 31 Mar 2020 22:15:01 GMT

could you text it to me

Re: Not receiving verification code

VictoriaD75 — Tue, 31 Mar 2020 22:49:00 GMT

We cannot see your return or personal information in this forum to send you verification codes. Try searching in your spam or junk mail to see if the TurboTax email was pushed there.

If you continue to need assistance, contact TurboTax Support.

What is the TurboTax phone number

Re: Not receiving verification code

Ruby_b123 — Wed, 03 Feb 2021 02:06:25 GMT

trying to get verification code thru e mail

Re: Not receiving verification code

MichelleLO — Wed, 03 Feb 2021 17:15:40 GMT

@Ruby_b123 Can you please provide additional details, did you request the email verification and did not receive it? If so, please see the TurboTax FAQ What if I'm having trouble with my filing verification code? for assistance.

How great of a company

Fxckthisbusiness — Sun, 14 Mar 2021 11:09:41 GMT

This company is a$$, going to H&R Block Today!

Re: How great of a company

DaraLO — Mon, 15 Mar 2021 00:35:01 GMT

@Fxckthisbusiness Can you provide more detail about the exact issue you are experiencing?

Re: Not receiving verification code

cosmicmoss57 — Sat, 15 May 2021 19:48:37 GMT

Why won't you send me a email conformation code to finish my taxes? I have been trying to get you to send me a code for three days

Re: Not receiving verification code

mesquitebean — Sat, 15 May 2021 19:51:37 GMT

@cosmicmoss57 wrote:
Why won't you send me a email conformation code to finish my taxes? I have been trying to get you to send me a code for three days

Sorry you're having that much trouble. Are you referring to the 6-digit email verification code during efiling? The code should normally come within a few minutes. Do you have another email address you can use?

Be sure the code is not ending up in your email's spam/junk folder or another email address you have. See this FAQ on some tips, which also includes info on how you can change the email address in Account Settings, if you wish to use another email address.

FAQ: What if I'm having trouble with my filing verification code?

https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verificati...

If that's not helpful, please phone Customer Support.

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

NOTE: If you are using Free Edition, phone support is not included unless you upgrade to PLUS for a 29.99 fee. But you can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

Re: Not receiving verification code

DoninGA — Sat, 15 May 2021 19:52:01 GMT

@cosmicmoss57 wrote:

Why won't you send me a email conformation code to finish my taxes? I have been trying to get you to send me a code for three days

See this TurboTax support FAQ - https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verification-code/01/26499

667499

RWJ2 — Sat, 29 Jan 2022 03:11:15 GMT

I am tired of playing games! Can we proceed with my taxes???? {PII Removed}

Re: 667499

EbonyA — Sat, 29 Jan 2022 15:22:00 GMT

If you have reviewed this FAQ provided by mesquitebean above and your issue persists, please click the contact us button under the portion that states I still need help @RWJ2.

Re: Not receiving verification code

tanjadlyn — Sat, 15 Jul 2023 19:28:22 GMT

These steps were not helpful and did not work. I did these steps and have already verified by both email and phone. Went to the two Ath. step: also, did not send a voice or phone message.